John Keith
Plano,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
JM&R Body Works, LLC
2015.08 - 2024.03
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Customer Service Representative
Caliber Collision
2013.11 - 2015.08
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
Auto Collision Estimator
Service King Collision
2013.03 - 2013.11
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Automotive Collision Technician
Service King Collision
2009.09 - 2013.11
- Reduced repair times by efficiently diagnosing and addressing automotive collision issues.
- Improved vehicle safety by conducting comprehensive inspections and identifying necessary repairs after collisions.
- Maximized productivity through effective time management, completing multiple complex projects within tight deadlines.
- Demonstrated expertise in the use of various auto body repair tools, including frame machines, hydraulic jacks, and welding equipment.
- Contributed to team success by collaborating with other technicians on large-scale projects that required coordination of skills and knowledge sharing.
- Kept up-to-date on industry trends and advances in automotive technology through ongoing training programs and certifications.
Automotive Collision Technician
Trade Secrets
2006.07 - 2009.09
- Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
- Preserved excellent shop reputation by consistently delivering high-quality repairs that met or exceeded customer expectations.
- Optimized workflow efficiency through effective communication with coworkers, supervisors, and other departments within the company.
- Ensured consistent adherence to manufacturer guidelines during all stages of the repair process.
- Assisted in mentoring junior technicians to help develop their skills and improve overall team performance.
0321 Reconnaissance Marine
United States Marine Corps
2001.11 - 2005.11
- Enhanced team efficiency by conducting thorough reconnaissance missions and gathering accurate intelligence data.
- Improved mission success rates through diligent analysis of gathered information and timely communication with command.
- Conducted covert surveillance operations for the identification of potential threats and ensured safety of military personnel.
- Provided valuable support to combat units by effectively scouting enemy locations and identifying targets for engagement.
- Maintained a high level of physical fitness and combat readiness, ensuring optimal performance during demanding reconnaissance operations.
- Collaborated with fellow Marines to execute complex missions swiftly and efficiently under high-pressure situations.
Collision Repair Technician
Metro Fleet Collision Repair
2000.05 - 2001.11
- Exhibited versatility in repairing a wide range of vehicles from various manufacturers using diverse collision repair techniques.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Enhanced team efficiency by organizing and distributing tools and materials to workers.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Education
High School Diploma -
Plano East Sr High School
Plano, TX05.2000
Skills
- Workflow Planning
- Staff Supervision
- Expense Control
- P&L Management
- Branding
- Quality Management
- Customer Retention
- Vendor Negotiations
- Process Improvements
- Performance Evaluations
Certification
- ICarr Training - Gold Class - Expired
- Private Pilots License - December 2020 - Current
Timeline
General Manager
JM&R Body Works, LLC
2015.08 - 2024.03
Customer Service Representative
Caliber Collision
2013.11 - 2015.08
Auto Collision Estimator
Service King Collision
2013.03 - 2013.11
Automotive Collision Technician
Service King Collision
2009.09 - 2013.11
Automotive Collision Technician
Trade Secrets
2006.07 - 2009.09
0321 Reconnaissance Marine
United States Marine Corps
2001.11 - 2005.11
Collision Repair Technician
Metro Fleet Collision Repair
2000.05 - 2001.11
High School Diploma -
Plano East Sr High School
- ICarr Training - Gold Class - Expired
- Private Pilots License - December 2020 - Current
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