Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

John Keller

Customer Service Representative
PORTLAND,OR

Summary

Dynamic and results-driven professional with extensive experience in customer service and logistics, notably at New System Laundry. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and inventory management, consistently optimizing processes to improve efficiency and service quality.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

New System Laundry
08.2021 - Current
  • Assisted customers with inquiries and provided information on products and services.
  • Processed orders and managed customer accounts efficiently through CRM software.
  • Resolved customer complaints by identifying issues and offering effective solutions.
  • Maintained accurate records of customer interactions to ensure service quality.


Route Delivery Driver

Alpenrose Dairy
07.2020 - 08.2021
  • Delivered products efficiently, ensuring adherence to safety and quality standards.
  • Managed route schedules effectively, optimizing delivery times and reducing delays.
  • Maintained accurate inventory records, tracking product availability and usage.
  • Trained new team members on safe driving practices and operational protocols.
  • Coordinated with warehouse staff to streamline loading processes for timely dispatch.
  • Conducted vehicle inspections regularly, ensuring compliance with maintenance requirements.

Medical Courier and Coder

CTA Labs
12.2019 - 07.2020
  • Coordinated timely transportation of medical specimens to ensure prompt delivery and patient care.
  • Managed inventory control processes for medical supplies, optimizing stock levels and reducing waste.
  • Collaborated with healthcare providers to confirm pick-up schedules, enhancing communication efficiency.
  • Trained new couriers on safety protocols and operational procedures, ensuring compliance with industry standards.
  • Implemented route optimization strategies, improving delivery times while maintaining service quality.

Route Delivery Driver

Walter E Nelson
09.2018 - 12.2019
  • Implemented process improvements that enhanced delivery accuracy and customer satisfaction.
  • Resolved customer inquiries regarding deliveries, maintaining positive relationships and service excellence.
  • Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
  • Completed accurate documentation of each delivery, maintaining organized records for reference purposes.

Shipping and Receiving Clerk

Day Wireless Systems
02.2018 - 05.2018
  • Coordinated inbound and outbound shipments to ensure timely delivery and compliance with company policies.
  • Maintained accurate inventory records using warehouse management systems for efficient tracking.
  • Streamlined receiving processes by implementing standardized procedures, reducing processing time significantly.
  • Collaborated with cross-functional teams to resolve shipping issues and improve overall operational efficiency.

Route Delivery Driver

Nicky Usa Inc.
09.2015 - 01.2018
  • Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
  • Built strong relationships with customers, resulting in repeat business and positive feedback.
  • Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
  • Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
  • Increased overall productivity by implementing effective time management strategies while on the road.
  • Assisted in training new drivers, sharing best practices for successful deliveries and customer service.

Produce Clerk

New Seasons Market
10.2013 - 09.2015
  • Managed inventory levels to ensure product availability and minimize waste.
  • Trained new staff on produce handling, safety protocols, and customer service techniques.
  • Optimized display arrangements to enhance product visibility and drive sales.
  • Monitored quality standards for freshness and appearance of all produce items.
  • Implemented efficient stocking procedures to streamline workflow during peak hours.
  • Assisted in maintaining cleanliness and organization of the produce department.

Central Kitchen Route Delivery Driver

Elephants Delicatessen
09.2009 - 09.2013
  • Delivered products to customers efficiently, ensuring timely service and customer satisfaction.
  • Managed route logistics, optimizing delivery schedules for maximum efficiency.
  • Maintained accurate inventory records, tracking product loads and supplies.
  • Implemented safety protocols during deliveries, enhancing compliance with regulations.
  • Trained new drivers on operational procedures and best practices for delivery routes.
  • Monitored vehicle performance, conducting regular maintenance checks to ensure reliability.
  • Developed strong relationships with clients through effective communication and service excellence.

Education

General Studies

Libby High School
Libby, MT
05-1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

New System Laundry
08.2021 - Current

Route Delivery Driver

Alpenrose Dairy
07.2020 - 08.2021

Medical Courier and Coder

CTA Labs
12.2019 - 07.2020

Route Delivery Driver

Walter E Nelson
09.2018 - 12.2019

Shipping and Receiving Clerk

Day Wireless Systems
02.2018 - 05.2018

Route Delivery Driver

Nicky Usa Inc.
09.2015 - 01.2018

Produce Clerk

New Seasons Market
10.2013 - 09.2015

Central Kitchen Route Delivery Driver

Elephants Delicatessen
09.2009 - 09.2013

General Studies

Libby High School

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John KellerCustomer Service Representative