John Keophilavanh
Grants Pass,OR
Summary
Very detail-oriented professional with extensive experience in quality control and inventory management. Proven ability to implement process improvements that enhance product reliability and reduce defects.
I am a self-motivated individual with a strong work ethic and excellent communication skills. Experienced in fast-paced environments, thriving in teamwork settings while managing multiple projects effectively. Committed to continuous improvement and quality assurance.
Experienced with quality control protocols to ensure compliance and product integrity. Utilizes attention to detail and problem-solving skills to identify and address non-conformities. Knowledge of inspection techniques and quality assurance best practices.
Overview
21
21
years of professional experience
Work History
NEMT
Ready Ride Services
Grants Pass, OR
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Quality Control Inspector
ECS Composites
Grants Pass, OR
06.2019 - 03.2022
- Conducted thorough inspections of composite materials to ensure compliance with quality standards.
- Identified defects in products and implemented corrective actions to enhance overall quality.
- Implemented process improvements that enhanced product reliability and reduced defects.
- Identified and documented quality discrepancies for management to develop resolutions.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Inspected incoming and outgoing materials for accuracy and quality.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Assembled components following blueprints to ensure compliance with quality standards.
- Assist with gauge verifications, and calibrations.
- Experienced with precision tools, hand, power, and pneumatic tools efficiently to complete tasks.
- Completed precise measurements using special tools.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
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Inventory Receiving & Control Specialist
ECS Composites
Grants Pass, OR
01.2014 - 06.2016
- Developed and implemented quality control procedures to ensure compliance with industry standards.
- Analyzed production data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to streamline operations and enhance product quality.
- Trained staff on quality assurance protocols and best practices for equipment usage.
- Conducted regular audits of processes to maintain operational efficiency and accuracy.
- Received and inspected incoming shipments to ensure accuracy and quality standards.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with suppliers to resolve discrepancies in orders and delivery schedules.
- Trained new staff on receiving procedures and safety protocols.
- Conducted regular audits of inventory to identify discrepancies and minimize losses.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Monitored and managed stock levels of goods to verify availability of products.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Inventory Specialist
ECS Composites
Grants Pass, OR
01.2014 - 01.2016
- Managed inventory levels using ERP systems to ensure accurate stock availability.
- Conducted regular audits to verify inventory accuracy and compliance with quality standards.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Streamlined receiving processes, reducing discrepancies between purchase orders and actual shipments.
- Collaborated with procurement team to forecast demand and align inventory with production schedules.
- Analyzed inventory data to identify trends, enabling proactive decision-making for stock replenishment.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
- Optimized order fulfillment process, reducing time from order placement to shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Medical Claims Analyst
Regence Blue Cross Blue Shield
Medford, OR
06.2005 - 09.2013
- Analyzed medical claims for accuracy and compliance with regulatory standards.
- Evaluated claim documentation to identify discrepancies and initiate resolution processes.
- Collaborated with healthcare providers to obtain necessary information for claims processing.
- Monitored trends in claim denials to propose strategic solutions for improvement initiatives.
- Demonstrated a commitment to continuous improvement by actively seeking out opportunities for process optimization within the Medical Claims Analyst role.
- Maintained regulatory compliance by staying current with industry guidelines, state laws, and federal regulations.
- Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
- Achieved successful resolutions on disputed claims through effective collaboration between internal departments such as legal counsel and clinical experts.
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
- Ensured accurate payments by meticulously reviewing medical records, invoices, and supporting documentation.
- Improved customer satisfaction by resolving complex medical claims in a timely and professional manner.
- Increased departmental accuracy by implementing quality control measures for claim submissions and reimbursements.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
- Paid or denied medical claims based upon established claims processing criteria.
- Managed large volume of medical claims on daily basis.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Reviewed provider coding information to report services and verify correctness.
- Identified and resolved discrepancies between patient information and claims data.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
GED -
Siskiyou Community College
Roseburg02-2005
Skills
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
- Computer skills
- Organization and time management
- Quality control
- Visual inspection
- Product inspection
- Quality processes
- Measurement techniques
- Reporting and analysis
- Equipment calibration
- Blueprint reading
Timeline
NEMT
Ready Ride Services
03.2024 - Current
Quality Control Inspector
ECS Composites
06.2019 - 03.2022
Inventory Receiving & Control Specialist
ECS Composites
01.2014 - 06.2016
Inventory Specialist
ECS Composites
01.2014 - 01.2016
Medical Claims Analyst
Regence Blue Cross Blue Shield
06.2005 - 09.2013
GED -
Siskiyou Community College