Kimbrelin Still
Scottsboro,AL
Summary
Dynamic professional with a proven track record in customer service at Medicare-PPO, adept at conflict resolution and maintaining positive client relationships. Recognized for attention to detail and effective communication, ensuring seamless transport logistics and exceptional service delivery. Dependable and responsible, consistently exceeding expectations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
NEMT
Medicare- PPO
Attalla, AL
09.2023 - Current
- Demonstrated excellent customer service skills when interacting with patients and their families.
- Provided courteous customer service while assisting patients with their transportation needs.
- Met regularly with management team members to discuss new initiatives or changes in existing procedures.
- Ensured that all necessary equipment was available in the vehicle at the time of transport.
- Responded quickly to emergency requests for transport services when needed.
- Maintained detailed logs of all transport activities including pick-up times, destinations, and any special instructions.
Homemaker
Nationwide
Scottsboro, AL
10.2019 - Current
Spark Driver
Spark Incorporation
Fort Payne , AL
08.2019 - 07.2023
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
Restaurant Hostess
Cracker Barrell Old Country Store
Fort Payne, AL
06.2017 - 07.2019
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Greeted customers and escorted them to their tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservations, waitlists, and special requests for large parties.
Education
Associate of Applied Science - Education
NACC
Rainsville, AL05-2019
High School Diploma -
Sylvania High School
Sylvania05-2017
Skills
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Written communication
- Calm under pressure
- Verbal communication
- Active listening
- Dependable and responsible
Timeline
NEMT
Medicare- PPO
09.2023 - Current
Homemaker
Nationwide
10.2019 - Current
Spark Driver
Spark Incorporation
08.2019 - 07.2023
Restaurant Hostess
Cracker Barrell Old Country Store
06.2017 - 07.2019
Associate of Applied Science - Education
NACC
High School Diploma -
Sylvania High School