John Kernats
Summary
Seeking a position…. Encouraging lead and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service – Team Lead
Fleet Farm
09.2022 - Current
- Schedules training and helps train all new hires in customer service and how to work front of house cashiers
- Schedules and leads a team of thirty-three people between cashiers and customer service team members
- Assists with corporate training of new Customer Service Leads and representatives
- Deals directly with GARDA (money couriers) that brings and picks up money from the store each week
- Resolves all customer concerns and works with store managers as needed
- Participates in monthly customer service lead call with Corporate, providing location updates
- Makes outbound calls to vendors to assist with customer inquiries
- Responsible for filling out daily/weekly/monthly reporting to send to Corporate
- Ensures scheduling is correct and moves employees to ensure proper coverage
- Member of safety committee
Customer Service Representative
Fleet Farm
04.2018 - 09.2022
- Trained cashiers on all front-end duties
- Responsible for cashier scheduling
- Monitored money coming in and leaving the store through the cash office processes
- Responsible for handling all customer inquiries
- Assisted with gas station operations
- Assisted customers in sporting goods with selling licenses and questions
- Processed warranty claims and credit card application processes.
Department Stocker (part time)
Fleet Farm
06.2017 - 04.2018
- Stocked multiple departments
- Carried out planograms distributed by Supervisors
- Processed counts during store audits
- Resolved all customer issues in my assigned department.
Education
Certificate - Certification in Human Resources Essentials -
University of Cornell
Ithica, New York02.2024
Certificate – CPR/First Aid/AED -
American Red Cross
10.2023
Associate Degree – Associates in Arts and Science (with emphasis on Business) -
University of Wisconsin—Milwaukee at Washington County
12.2022
High School Diploma -
West Bend West
West Bend, WI09.2019
Skills
- Policy Enforcement
- Customer Satisfaction
- Professional telephone demeanor
- Staff education and training
- Order Fulfillment
- Customer Relations
- Quality Control
- Training development aptitude
- Money handling abilities
- Complaint resolution
- Recordkeeping strengths
Qualification Highlights
- Exceptional Time Management Skills
- Excellent Oral and Written Communication Skills with Strong Relational Focus
- Analytical and Detail Oriented
- Strong Leadership and Management Skills
- Organized and Goal Driven
- Proficient with Microsoft Word, Excel, Google Docs, and Google Slides
Community Service
- Rubie’s Pantry – 2017-2019 homeless project, backpack assembly, 2019
- Community volunteering with children with reading, writing, mathematical skills – 2010-2020
Timeline
Customer Service – Team Lead
Fleet Farm
09.2022 - Current
Customer Service Representative
Fleet Farm
04.2018 - 09.2022
Department Stocker (part time)
Fleet Farm
06.2017 - 04.2018
Certificate - Certification in Human Resources Essentials -
University of Cornell
Certificate – CPR/First Aid/AED -
American Red Cross
Associate Degree – Associates in Arts and Science (with emphasis on Business) -
University of Wisconsin—Milwaukee at Washington County
High School Diploma -
West Bend West