Summary
Overview
Work History
Skills
1st Place in Swamp Monsters Strongman Competition, USS Nationals Qualified
Interests
Timeline
Generic

Judith Lohman

Gainesville,FL

Summary

A dynamic leader with a proven track record at Compass Experience Labs LLC, I excel in elevating customer satisfaction, brand engagement and knowledge, team performance. Expert in complaint resolution and staff training, my strategies have significantly boosted service quality. Expert in the products offered. Skilled in creative problem-solving and team management, I consistently exceed performance benchmarks, fostering high client engagement and loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Team Lead

Compass Experience Labs LLC
12.2019 - Current
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Managed high-performing customer service team, consistently exceeding company performance benchmarks.
  • Reduced average handle time through effective communication training and improved knowledge of products/services offered.

Customer Service Representative

Compass Experience Labs
10.2017 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

After School Care Assistant

Care After School
08.2017 - 06.2018
  • Maintained a safe and nurturing learning environment by addressing any potential hazards quickly and effectively.
  • Prepared materials for instructional use, streamlining the teaching process for educators.
  • Supported students'' emotional well-being by actively listening to their concerns and promptly addressing any issues.
  • Coordinated after-school activities, providing students with enriching extracurricular experiences.
  • Facilitated communication between parents and teachers, keeping families informed about their child''s progress and school events.

Skills

  • Customer satisfaction
  • Policy enforcement
  • Staff education and training
  • Quality control
  • Complaint resolution
  • Staffing oversight
  • Client engagement
  • Creative problem solving
  • Team management

1st Place in Swamp Monsters Strongman Competition, USS Nationals Qualified

Outside of my dedication to work, I am dedicated to keeping my health and fitness in top shape. Since February of 2024, I have focused on Strongman training and perfecting that craft. Swamp Monsters was a very heavy competition that pushed me to my limits. I walked away with a win in my division, a qualification for USS Nationals 2025, and 2 State Records. Currently I am the record holder in the state of Florida in my division for a 30 Foot Yoke Run, and the Deadlift. 

Interests

  • Committed to improving personal fitness through regular participation in Strongman

Timeline

Customer Service Team Lead

Compass Experience Labs LLC
12.2019 - Current

Customer Service Representative

Compass Experience Labs
10.2017 - 12.2019

After School Care Assistant

Care After School
08.2017 - 06.2018

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Judith Lohman