John Kiboro
Savannah,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OMS Engineer
DHL Supply Chain
05.2023 - Current
- Connect the OMS strategy goa;s to the shop floor translating objectives into actins by involving Quality, SHEQ HR and all operations stakeholders
- Meeting with all the stakeholders onsite to better understand project needs, discuss potential technical issues and resolve concerns.
- Develop performance management mindset and foundations of continuous improvement culture.
- Estimated project costs and identified scope of work and optimal schedules for each job function.
- Configuring and rolling out the Blue Yonder Software - WLM that is an integrated retail and supply chain resource planning and execution solution for 2 sites in Kenya to measure performance productivity.
Application Specialist
DHL Supply Chain
07.2021 - 09.2023
- Implemented a Transport Optimization solution for the main 3 sites in Kenya supporting Unilever, Upfield and Diageo as a new revenue stream that increased the annual revenue by US$ 180k.
- Implemented a connected view dashboard for all transport activities that provided a real-time visibility and proactive updates on all customer orders; this increased efficiency, customer confidence and reduced overall time taken on reporting and issue resolution.
- Trained staff on proper use of systems and conducted orientation seminars.
- Created manuals and published guidelines for proper use of systems.
- Devised technical strategies, created system designs and developed presentation materials for applications and collateral for use by the sales and BD community.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems requests and continous improvements.
Site Operations Manager
DHL Supply Chain
07.2021 - 04.2023
- Responsible for all Warehouse and Transport Operations including systems, Administration, Customer Service and any other day to day site issues and equipment maintenance.
- Created weekly and monthly reports and presentations for the management team both internal and customer review.
- Monitored, coached, and supervised team of 12 employees 2 years.
- Negotiated price and service with customers and vendors to decrease expenses and increased profit in a period less than 3 months from a negative GP to a +10% GP month on month.
IT Solutions Supervisor
DHL Supply Chain
08.2013 - 12.2016
- Responsible for the management and governance of the key regional customer bids and tenders, providing support to the business development community across the East Africa region aligned with the DHL global Sector, Product and Solution Design approach.
- Successfully rolled out JDA (Blue Yonder) Warehouse Management Solution replacing all the legacy WMS for the entire region in the West and East African DHL customers cutting across 5 countries (Kenya, Uganda, Tanzania, Nigeria and Ghana).
- Implemented JDA - Blue Yonder WMS for 3 new customers warehouse take-on (Oxford University Press, Colgate and GE).
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Reviewed deficiencies based on internal audits and suggested remedies.
IT Programmer Analyst
DHL Supply Chain
06.2008 - 07.2013
- Responsible for the development, running and support of IT Business applications.
- Deployment of DHL standard business applications within agreed time, cost and quality requirements for the all the sites in the East Africa Region. (Kenya, Uganda and Tanzania).
- Designed and implemented at least 5 WMS standard interfaces both inbound and outbound integrations for all DHL warehouse WMS sites in Kenya for all the customer ERP through the DHL Link integration centre, hence eliminating user errors and improving efficiency and time.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
Specialist, IT Application Management
DHL Supply Chain
05.2006 - 06.2008
- Quickly gained a deep understanding of the SUN systems and was able to support this in 2 months following resignation of the SUN support analyst.
- SUN system setup new companies and maintenance of the existing companies using in house talent saving the company a lot of money.
- WMII expert - Legacy WMS used within the region by becoming the local expert supporting and new warehouse sites take on saving the business a lot of money.
- Responsible for a team of
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Performed network security design and integration duties.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University
Juja Kenya03.2000
Skills
- Critical thinking
- Project management
- Decision making
- Communication
- Problem Solving
- Budgeting and cost controlling
- Maintaining confidentiality
- Leadership
- Critical thinking
- Data analysis
- Multitasking Abilities
- Dependable and Responsible
- Self-Motivated
- Critical Thinking
Certification
ITIL and Information Security Certified
Issuing authority: DHL Supply Chain
Issued date: Sep 2010 - No Expiration Date
DHL Project Management Training (DePICT) Certified
Issuing authority: DHL Supply Chain
Issued date: Jan 2011 - No Expiration Date
·
Code of Conduct Certified
Issuing authority: DHL Supply Chain
Issued date: April 2021 - No Expiration Date
Languages
Kiswahili
Professional Working
Timeline
OMS Engineer
DHL Supply Chain
05.2023 - Current
Application Specialist
DHL Supply Chain
07.2021 - 09.2023
Site Operations Manager
DHL Supply Chain
07.2021 - 04.2023
IT Solutions Supervisor
DHL Supply Chain
08.2013 - 12.2016
IT Programmer Analyst
DHL Supply Chain
06.2008 - 07.2013
Specialist, IT Application Management
DHL Supply Chain
05.2006 - 06.2008
Bachelor of Science - Information Technology
Jomo Kenyatta University
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