John Kim
Hacienda Heights,CA
Overview
9
9
years of professional experience
Work History
Behavior Technician
Amergis Healthcare Staffing
08.2024 - 05.2025
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Substitute Teacher/Substitution Aide
Swing Education
10.2023 - 06.2024
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Early Childhood Assistant
Cross Country Education
11.2022 - 03.2023
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Organized snack time and nap hours.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Enforced rules and instructions to maintain discipline.
Paraeducator
Maxim Healthcare Services
03.2023 - 10.2023
- Assist the student with his everyday needs.
- Have a good working relationship with faculty and staff.
- Engage interaction with the student.
Behavior Interventionist
Holding Hands Adult And Pediatric Therapy
09.2022 - 11.2022
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Assessed students using effective testing instruments and tools.
Paraeducator, Special Education
Maxim Health Services Rosmead Ca.
11.2021 - 09.2022
- Assist the student with his everyday needs.
- Have a good working relationship with faculty and staff.
- Engage interaction with the student.
Remote Customer Service Representative
Maximus
01.2021 - 07.2021
- Ensured superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Answered 60-100 call per day by helping fill out their Covid-19 vaccination registration.
- Multitask by instant messaging agents, and navigating through multiple healthcare websites.
- Worked with Cisco Jabbar and Finesse programs.
Retail Elite Merchandiser
BDS Marketing LLC
04.2019 - 02.2020
- Drive to Target and Best Buy locations on my store list.
- Auditing and fixing the electronic displays in my location.
- Answered customer questions regarding store merchandise,and department store pricing.
- Clean, dust all electronic displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Program Assistant
Learn It Systems
04.2016 - 06.2018
- Setting up technology equipment for student sessions.
- Coordinate the students schedule for the speech therapist .
- Interact with elementary, middle and high school students.
- Have a good working relations with faculty and staff.
Retail Merchandiser
Crossmark
01.2019 - 04.2019
- Responded to customer concerns with friendly and knowledgeable service.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Answered customer questions regarding merchandise and pricing.
- Followed a planogram to stock shelves in store.
- Priced merchandise, stocked shelves and took inventory of supplies.
Merchandiser/Assited Sales
BDS Marketing LLC
04.2025 - Current
- Verified products appeared at correct locations in proper quantities.
- Delivered great customer service experience when talking to various group sizes.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Bachelor of Science - Child And Adolescent Studies
California State University - Fullerton
Fullerton, CA05.2008
Associate of Arts - Liberal Arts And Sciences
Cerritos College
Norwalk, CA05.2005
Skills
- Microsoft Office and Google
- Mac and Windows
- Type 45 words per minute
- Bilingual English and Korean
- Ability to prioritize and remain focused on set goals
- Excellent customer service skills
Timeline
Merchandiser/Assited Sales
BDS Marketing LLC
04.2025 - Current
Behavior Technician
Amergis Healthcare Staffing
08.2024 - 05.2025
Substitute Teacher/Substitution Aide
Swing Education
10.2023 - 06.2024
Paraeducator
Maxim Healthcare Services
03.2023 - 10.2023
Early Childhood Assistant
Cross Country Education
11.2022 - 03.2023
Behavior Interventionist
Holding Hands Adult And Pediatric Therapy
09.2022 - 11.2022
Paraeducator, Special Education
Maxim Health Services Rosmead Ca.
11.2021 - 09.2022
Remote Customer Service Representative
Maximus
01.2021 - 07.2021
Retail Elite Merchandiser
BDS Marketing LLC
04.2019 - 02.2020
Retail Merchandiser
Crossmark
01.2019 - 04.2019
Program Assistant
Learn It Systems
04.2016 - 06.2018
Bachelor of Science - Child And Adolescent Studies
California State University - Fullerton
Associate of Arts - Liberal Arts And Sciences
Cerritos College
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