John Kong
Sparks,NV
Summary
Proven leader in Quality Assurance at International Gaming Technology (IGT), specializing in lean manufacturing and operational excellence. Excelled in enhancing customer satisfaction through meticulous product analysis and evaluation. Trained staff in ISO standards, demonstrating a strong focus on achieving superior product quality and compliance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Assurance 4
International Gaming Technology, IGT
Reno, NV
02.2016 - Current
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
- Made sure each product met industry regulations and standards.
- Ensured that all products meet established company quality standards prior to release.
- Trained personnel on proper use of equipment and techniques used in Quality Assurance activities.
- Troubleshot product issues and fixed problems.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Provided technical support to production staff on matters related to Quality Assurance.
Machine Operator 3
International Gaming Technology, IGT
Reno, NV
02.1994 - Current
- Troubleshoot malfunctions in equipment or processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Performed regular maintenance on machines to ensure optimal performance.
- Carry out regular safety checks on machinery prior to operation.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings according to production requirements.
- Verified production orders prior to starting set-up.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Adjust machine settings to complete tasks accurately.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Monitored and observed production line to watch for pile-ups and jams.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Medical
TMCC
Reno, NVSkills
- Customer service
- Customer satisfaction
- Experience in product analysis
- Visual inspections
- Lean manufacturing
- ISO standards
- Six sigma
- Operational excellence
- Quality training
- Experience in product evaluation
- Leadership proficiency
- Customer focus
Affiliations
- Balanced work and family time
- Excellent working ethics
- Work independently with minimal supervision/manager
Languages
English
Professional
Spanish
Limited
Accomplishments
- Received Building excellence award 2x
- Received Certificate of achievement award for perfect attendance for 8 straight years
- Achieved 2 promotional steps in Quality assurance within 8 years
Certification
- Gaming license
- 31 years of manufacturing expertise in operation and quality background
References
References available upon request.
Timeline
Quality Assurance 4
International Gaming Technology, IGT
02.2016 - Current
Machine Operator 3
International Gaming Technology, IGT
02.1994 - Current
Some College (No Degree) - Medical
TMCC
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