John Kong
Sparks
Summary
Seasoned Quality Assurance and Machine Operation professional from International Gaming Technology (IGT), adept in lean manufacturing and leadership proficiency. Demonstrated excellence in enhancing customer satisfaction through rigorous product analysis and quality training. Achieved operational excellence by implementing ISO standards, showcasing a commitment to quality and efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Assurance 4
International Gaming Technology, IGT
Reno
02.2016 - Current
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Calibration of the EFI machine to ensure optimal operating function, using a spectrophotometer and Fiery software for color variances, to meet industry standards.
- Calibration of the XL Zund cutting machine for speed, depth, and accuracy in accordance with dimensions.
- Calibration of ATMA machinery for printing production parts.
- Calibration of the EGM machines for downloading game programs, and lighting effects.
- Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
- Made sure each product met industry regulations and standards.
- Ensured that all products meet established company quality standards prior to release.
- Trained personnel on proper use of equipment and techniques used in Quality Assurance activities.
- Troubleshot product issues and fixed problems.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Provided technical support to production staff on matters related to Quality Assurance.
Machine Operator 3
International Gaming Technology, IGT
Reno
02.1994 - Current
- Troubleshoot malfunctions in equipment or processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Performed regular maintenance on machines to ensure optimal performance.
- Carry out regular safety checks on machinery prior to operation.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings according to production requirements.
- Verified production orders prior to starting set-up.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Adjust machine settings to complete tasks accurately.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Monitored and observed production line to watch for pile-ups and jams.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Medical
TMCC
Reno, NVSkills
- Customer service
- Customer satisfaction
- Experience in product analysis
- Visual inspections
- Lean manufacturing
- ISO standards
- SAP proficient
- Six sigma
- Operational excellence
- Quality training
- Experience in product evaluation
- Leadership proficiency
- Customer focus
Affiliations
- Balancedwork and family time
- Excellent working ethics
- Work independently with minimal supervision/manager
Accomplishments
- Received Building excellence award 2x
- Received Certificate of achievement award for perfect attendance for 8 straight years
- Achieved 2 promotional steps in Quality assurance within 8 years
Certification
- Gaming license
- 31 years of manufacturing expertise in operation and quality background
Languages
2,3
Education and Training
other
References
References available upon request.
Languages
Spanish
Limited
Timeline
Quality Assurance 4
International Gaming Technology, IGT
02.2016 - Current
Machine Operator 3
International Gaming Technology, IGT
02.1994 - Current
Some College (No Degree) - Medical
TMCC
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