John Kovac
Raleigh,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Acquire
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Manager
USA Wine Traders Club
05.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lifeguard
YMCA
06.2017 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Camp Counselor
Meadowbrook Country Day Camp
06.2015 - 09.2016
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC05.2023
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Business Growth
- Compliance requirements
- Workplace training
Accomplishments
Completed a triathlon
Timeline
Account Manager
Acquire
03.2024 - Current
Assistant Manager
USA Wine Traders Club
05.2022 - 08.2022
Lifeguard
YMCA
06.2017 - 09.2017
Camp Counselor
Meadowbrook Country Day Camp
06.2015 - 09.2016
Bachelor of Science - Business Administration
High Point University
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