JOHN KRIZAN
Spectrum Cable
Cheektowaga,NY
Summary
Previous Supervisor Lead recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills Worked very closely with other departments including dispatch, dispatch management and field technicians to resolve complicated issues, both commercial and residential.
Work History
Supervisor Lead
- Supervised daily operations to support compliance with company policies and procedures.
- Assisted in training team members on technical tasks and customer service standards.
- Conducted performance reviews providing feedback to enhance team effectiveness.
- Facilitated process enhancements that improved efficiency in service delivery and customer satisfaction.
- Addressed customer complaints promptly to maintain high levels of client satisfaction.
- Worked with cross-functional teams to align project objectives and improve service quality.
- Utilized leadership skills and problem-solving abilities to sustain team efficiency and organize workflows.
- Enhanced customer satisfaction through timely responses to inquiries and effective solutions.
- Boosted team productivity by establishing efficient workflows and setting clear expectations for team members.
- Exemplified commitment to organizational values by leading by example and nurturing a culture of excellence.
- Partnered with other departments to achieve organizational objectives and promote teamwork across functions.
Supervisor Lead
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on technical tasks and customer service protocols.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Implemented process improvements that enhanced efficiency in service delivery and customer satisfaction.
- Resolved customer complaints promptly, maintaining high levels of client satisfaction and loyalty.
- Collaborated with cross-functional teams to align on project goals and enhance overall service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Adelphia Cable
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Criminal Justice
Skills
Team leadership
Decision-making
Conflict resolution
Processes and procedures
Process optimization
Documentation skills
Adaptability and flexibility
Communication skills
Professionalism
Goal oriented
Customer relations
Timeline
Supervisor Lead
Spectrum Cable
2016 - 2022Read More
Supervisor Lead
Time Warner Cable
2008 - 2016Read More
Adelphia Cable
Customer Service Rep
2006 - 2008Read More
Niagara County Community College
Associate of Applied Science from Criminal Justice
Read More