John Lacey
Victorville,CA
Summary
Professional driver with extensive experience in safely operating transit vehicles, dedicated to ensuring punctuality and enhancing passenger satisfaction. Demonstrates a solid understanding of local traffic laws and DOT regulations, contributing to a safe travel environment. Proven ability to adapt to changing conditions while maintaining high standards of service. Aiming to leverage skills in a dynamic transportation role that prioritizes safety and efficiency.
Overview
27
27
years of professional experience
Work History
Licensed Bus Operator
Yaamava Resort & Casino
Highland, CA
11.2023 - Current
- Communicated route information to passengers during trips as needed.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Helped elderly and disabled passengers board and exit bus.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Kept shuttle and reception areas clean and organized.
- Adhered to set schedules while operating buses safely along assigned routes.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
RIDESHARE DRIVER
UBER TECHNOLOGIES, INC
Rancho Cucamonga, CA
02.2019 - Current
- Drove passengers from pick-up points to deliver to destination.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Achieved consistently high customer scores due to exceptional service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean interiors.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Transportaion Lead
Yaamava' Resort & Casino
Highland, CA
02.2023 - 11.2023
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored workers and reviewed completed work for proper performance.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed or assisted with difficult or skilled tasks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
LICENSED BUS OPERATOR
YAAMAVA' RESORT & CASINO
Highland, CA
08.2022 - 02.2023
- Communicated route information to passengers during trips as needed.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Helped elderly and disabled passengers board and exit bus.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Kept shuttle and reception areas clean and organized.
- Adhered to set schedules while operating buses safely along assigned routes.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
LICENSED BUS OPERATOR
LACMTA
Los Angeles, CA
11.2007 - 05.2015
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Provided route, schedule and fare information to passengers.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
SALES MANAGER
BALLY TOTAL FITNESS
Hawthorne, CA
03.1998 - 05.2005
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Prepared sales production reports for senior management.
- Encouraged, empowered and motivated team to accomplish objectives.
- Promoted professional and personal development of individual team members by administering performance evaluations.
- Led routine meetings to share new policies, gather feedback and improve team cohesion.
- Helped employees feel valued and supported on interpersonal, customer and operational issues.
- Helped employees understand and follow senior manager orders to support business success.
Education
Some College (No Degree) - General Studies
CERRITOS COLLEGE
Norwalk, CASkills
- Commercial driving
- Passenger transportation
- Punctual and reliable
- Attention to detail
- Vehicle inspection
- Confidentiality
- Safe driving practices
- Patience and tact
- Defensive driving
- Friendly and outgoing
Timeline
Licensed Bus Operator
Yaamava Resort & Casino
11.2023 - Current
Transportaion Lead
Yaamava' Resort & Casino
02.2023 - 11.2023
LICENSED BUS OPERATOR
YAAMAVA' RESORT & CASINO
08.2022 - 02.2023
RIDESHARE DRIVER
UBER TECHNOLOGIES, INC
02.2019 - Current
LICENSED BUS OPERATOR
LACMTA
11.2007 - 05.2015
SALES MANAGER
BALLY TOTAL FITNESS
03.1998 - 05.2005
Some College (No Degree) - General Studies
CERRITOS COLLEGE
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