John Lamb
Cedar Park,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rooms To Go
12.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Manager
Rooms To Go
07.2020 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Machine Operator
Reliance Private Label Supplements
01.2022 - 07.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
Supervisor of Factory Operations
Reliance Private Label
07.2022 - Current
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
Door-to-Door Sales Representative
Ashen Equity
08.2023 - 01.2024
- Used scripts or persuasive sales techniques to convince clients in purchasing AT&T Fiber/ Phones.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Utilized persuasive sales techniques to convert leads into sales.
- Attracted customers and generated sales using promotional materials.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Interviewed 3 people a day and learned new interview tactics.
Education
Pursuing A Degree - Computer Science And Programming
Middlesex County College
Edison, NJHigh School Diploma -
Vandegrift High School
Austin, TX05.2019
Skills
- Inventory Management Software
- Strategic Decision-Making
- Inventory Audits
- Constructive Feedback
- Complex Problem-Solving
- Clear Communication
- Critical Thinking
- Daily Progress Reports
- Data Entry
- Knowledgeable in Microsoft Excel & Microsoft Word
Timeline
Door-to-Door Sales Representative
Ashen Equity
08.2023 - 01.2024
Supervisor of Factory Operations
Reliance Private Label
07.2022 - Current
Machine Operator
Reliance Private Label Supplements
01.2022 - 07.2022
Customer Service Manager
Rooms To Go
07.2020 - 01.2021
Customer Service Representative
Rooms To Go
12.2019 - 07.2020
Pursuing A Degree - Computer Science And Programming
Middlesex County College
High School Diploma -
Vandegrift High School
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