John Lamb
Locust,NC
Summary
I am looking at taking this opportunity to better myself in skills that I have learned and more skills that I will have the pleasure of experiencing. Confident Computer Technician with expertise in help desk environments, assisting employees with technical issues. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Spectrum
08.2022 - Current
- I started at Spectrum as a field technician going to service calls for residential customers
- I transferred to the call center where I took calls and provided expert support and troubleshooting the equipment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer Firefighter/ PIO
Georgeville VFD
05.2021 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Developed key messages and talking points for executive leadership to use in media interviews and presentations.
- Managed routine and crisis communications with media and members of public.
- Enhanced community outreach by developing and implementing strategic communication plans.
A/V Installer and Technician
Hunter Production Group
05.2018 - Current
- I am responsible for installing/ updating mics, cameras, control board, projector screens, and speakers.
- Delivered exceptional client experiences by addressing concerns promptly and offering knowledgeable advice on system usage.
- Optimized workflow processes within the team, developing standardized procedures for consistent quality across all installations.
- Reduced troubleshooting time with efficient cable management and system organization during installations.
- Minimized project delays, adeptly managing inventory levels of necessary equipment and materials required for each job site location.
Volunteer Firefighter
Wesley Chapel Volunteer Fire Department
07.2018 - 01.2024
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
Septic inspection
TCW/ Greenway Waste Solution
05.2021 - 08.2022
- I worked as a service inspector and repair technician working on and in septic tanks
- My responsibilities were to inspect the contents of the tank and report the levels to the county.
- Enhanced aseptic techniques by diligently adhering to standard operating procedures and maintaining cleanroom environments.
- Contributed to successful audits through thorough preparation, timely responses to inquiries, and detailed recordkeeping.
- Bolstered team morale through positive communication styles, fostering an environment conducive to collaboration among colleagues working towards shared goals.
- Prevented potential hazards by properly disposing of waste materials according to established protocols.
Education
Lamb’s Christian Academy
Matthews, NCSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Conflict Resolution
Complaint Handling
Payment Processing
Professional telephone demeanor
Microsoft Outlook
Appointment Scheduling
De-Escalation Techniques
Leadership Experience
I am a devoted Christian and have been since I was young. I started my interest in computers and networking at about 12 years old and man has it taken off from there. In my free time I can be found either doing service work with the church I attend, studying God’s word, fellowshipping with my family, or loving on my dogs. I am also a firefighter and do tons of activities in my volunteer position. Firefighting has been my second favorite hobby (computers & networking couldn’t be beat.) for serval years now. I acquired my NC firefighter certification right as I graduated high school and have be in as a volunteer ever since. These are just a few things about me. I would be happy to share more about me over the course of a career working here.
Communication Skills
When I was in high school, I was a 4H member. While in 4H I did all kinds of service work and presentations. I am proud to say that the presentation I did on “How to tie a tie” won county, region, and made it to the state finals.
References
Available upon request.
Certification
- Progression: Field Tech I - II NCTI 01/2023
- Progression: Field Tech II - III NCTI 02/2023
- Progression: Field Tech III - IV NCTI 03/2023
Timeline
Customer Service Rep
Spectrum
08.2022 - Current
Volunteer Firefighter/ PIO
Georgeville VFD
05.2021 - Current
Septic inspection
TCW/ Greenway Waste Solution
05.2021 - 08.2022
Volunteer Firefighter
Wesley Chapel Volunteer Fire Department
07.2018 - 01.2024
A/V Installer and Technician
Hunter Production Group
05.2018 - Current
Lamb’s Christian Academy