John Lambert
Union,KY
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Excelled particularly in collections and marketing. Grew both customers and projected monthly revenue by 30% at all locations. Been awarded many awards such as the excellent audit award multiple times and the "growth award".
Overview
11
11
years of professional experience
Work History
Store Manager
American Rental
04.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Store Manager in Training
American Rental
11.2013 - 04.2014
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Collections Manager
American Rental
02.2013 - 11.2013
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
- Oversaw daily posting of payments to customer accounts.
- Established procedures for collection of past due amounts.
- Generated and mailed updated statements monthly and processed demand letters.
Furniture Delivery Driver
American Rental
06.2012 - 02.2013
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Education
High School Diploma -
Meade County High School
Brandenburg, KY05.2017
University of Louisville
05.2012
Skills
- Attention to detail
- Motivating those around me
- Computers skills (Word, Excel, PowerPoint)
- Adhering to company policy and regulations
- Dependable
- Very quick learner
- POS Systems
- Partnership Building
- Employee Training
- Store Merchandising
- Shift Scheduling
References
Mary Smith, 812.225.6120 Brandon Jones, 812.734.4359
Timeline
Store Manager
American Rental
04.2014 - Current
Store Manager in Training
American Rental
11.2013 - 04.2014
Collections Manager
American Rental
02.2013 - 11.2013
Furniture Delivery Driver
American Rental
06.2012 - 02.2013
High School Diploma -
Meade County High School
University of Louisville
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