John Lane
Lancaster,SC
Summary
Accomplished Administrative Professional with a proven track record at Susan C Jordan CPA PA, enhancing office efficiency and mastering data entry and customer service. Spearheaded document management improvements at County Of Lancaster, boosting retrieval processes. Expert in Microsoft Office and QuickBooks, with a knack for fostering client relationships and streamlining operations.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Susan C Jordan CPA PA
2020.02 - 2023.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Entered Payments from Clients and Vendors
- Balanced General Journals for Companies
- Scheduled tax season appointments for over 400 personal clients and over 100 high profile businesses
Register of Deeds
County Of Lancaster
1999.03 - 2019.04
- Recorded Deeds, Mortgages, Power of Attorneys, Liens, and public documents with accuracy
- Worked closely with Attorneys, Citizens and staff to ensure customer service
- Balanced all incoming transactions to make sure they balanced from a day to day operation
- Worked closely with the Finance Department, Assessor's Office, Delinquent Tax Office and Treasurers Office on a day to day operation
- Supervised employees to the utmost of my abilities being professional and listening to their needs and suggestions.
- Enhanced the efficiency of the Deeds office by implementing streamlined processes and procedures.
Director of Records Management and Passports
County Of Lancaster
1999.03 - 2019.04
- Responsible for receiving and retrieving of County documents as mandated by the SC Department of Archives as per their retention schedule
- Disposed of County documents in a safe and securely confidential manner
- Initiated new and efficient ways to scan documents before they reached the Records Management office so to have easy retrieval.
- Processed 30-40 passports daily as per the US Department of State guidelines ensuring complete accuracy of documents
- Balanced incoming fees daily and reported them to the Treasurers Office for daily deposits,
Education
Paramedic - Emergency Care
Midlands Technical College
West Columbia, SC09.1989
High School Diploma -
Lancaster High School
Lancaster, SC06.1985
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Highly Efficient
- Quickbooks
- Detailed Oriented
Accomplishments
- As the first Risk Manager for Lancaster County initiated new safety guidelines providing a safe working environment for all county employees and had the lowest experience modifier of 0.66 from a 1.47 when I took over which was the lowest in the state for private/county companies which was a savings of close to $300,000 for they Workers Compensation Premium
- I started with Lancaster County as an EMT in March of 1987 and quickly rose to Assistant Director. In 1999 I acquired the jobs of Rick Manager, Register of Deeds, Records Management and Passports
Additional Information
I am a self driven person dedicated first to high customer service and good relationships with any staff and all employees. I am a very oriented person for accuracy. I believe that an office is one where there should be a great relationship with administration all the way down to housekeeping.
Timeline
Administrative Assistant
Susan C Jordan CPA PA
2020.02 - 2023.10
Register of Deeds
County Of Lancaster
1999.03 - 2019.04
Director of Records Management and Passports
County Of Lancaster
1999.03 - 2019.04
Paramedic - Emergency Care
Midlands Technical College
High School Diploma -
Lancaster High School
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