Summary
Overview
Work History
Education
Skills
Interests
Timeline
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John Langhill

Paxton

Summary

Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.

Overview

34
34
years of professional experience

Work History

Field Operations Manager

Charter Communications
01.2013 - Current
  • Responsible for providing direction and leadership to designated staff while maintaining system integrity and overseeing operations of installations, service, and maintenance
  • Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Care operations to ensure optimal customer experience
  • Responsible for the hiring, training, development, and performance management of staff
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Implemented and maintained high standards of quality in all areas.

Technical Operations Supervisor

Charter Communications
08.2005 - 01.2013
  • Leading a team of Broadband Technicians to perform troubleshooting service issues, installations, disconnects and service changes for business and residential customers
  • Conducted regular performance evaluations for team members, identifying areas for improvement and professional development opportunities.
  • Improved system efficiency by implementing process improvements and utilizing effective troubleshooting techniques.
  • Collaborates with teams and departments to ensure smooth workflow and efficient organizational operations
  • Promotes all safety related policies and procedures

System Technician Lead

Charter Communications
05.2002 - 08.2005
  • Diagnosed technical problems to improve equipment functionality.
  • Conducted routine maintenance for ensuring operational efficiency.
  • Resolved technical issues, providing timely support to end-users.
  • Supported technical staff to maintain seamless operations.
  • Completed preventive maintenance to enhance production and maintain quality.
  • Led training of new hires to fulfill business requirements.

System Technician

Charter Communications
07.1999 - 05.2002
  • Responsible for preventive and demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company's Network Protection Policy and Engineering Standards
  • Performed maintenance while providing technical support for the Broadband Technicians (BBT) on resolution of service-related problems
  • Experienced with on-call rotation

Service Technician

Greater Media Cable
06.1991 - 06.1999
  • Performed installations, disconnects and service changes for residential customers
  • Performed troubleshooting and repair for services from tap to customer premises equipment

Education

National Cable Technical Institute Certifications - Business Law, Principles of Management, Introduction to Business, Fiber Optics Technician, System Technician, Service Technician, Installation Technician

National Cable Technical Institute
01.2012

High School Diploma -

Worcester Vocational Technical High School
Worcester, MA
06-1987

Skills

  • Team Development
  • Proactive Engagement
  • Proficient Troubleshooting Techniques
  • Strong Communication Skills
  • Customer-Centric Approach
  • Supporting Professional Growth
  • Positive Work Ethic

Interests

  • Playing Sports
  • DIY and Home Improvement
  • Volunteer Work
  • Personal Development and Self-Improvement
  • Avid Reader

Timeline

Field Operations Manager

Charter Communications
01.2013 - Current

Technical Operations Supervisor

Charter Communications
08.2005 - 01.2013

System Technician Lead

Charter Communications
05.2002 - 08.2005

System Technician

Charter Communications
07.1999 - 05.2002

Service Technician

Greater Media Cable
06.1991 - 06.1999

National Cable Technical Institute Certifications - Business Law, Principles of Management, Introduction to Business, Fiber Optics Technician, System Technician, Service Technician, Installation Technician

National Cable Technical Institute

High School Diploma -

Worcester Vocational Technical High School

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John Langhill