Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Kyle Raub

Granville,OH

Summary

Highly-motivated Operations Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Lots of product knowledge in the Urology, ENT, and General Surgery fields and always willing to learn new skills and products.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Operations Manager

Fortec Medical Inc.
Columbus, OH
02.2022 - Current
  • Manage a team of about 25 Technicians daily and coordinate when and where they need to be to cover surgery cases.
  • Work Directly with Territory manager to make sure we have the equipment needed to service our customers.
  • Coordinate one of the busiest regions in our growing company with continued success.
  • Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
  • Created reports detailing operational performance metrics on a weekly basis.
  • Resolved customer complaints related to products or services delivered by the company's field operations team.
  • Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
  • Assessed operational performance of field employees and provided feedback for improvement.

Laser Technician Tier 3

Fortec Medical Inc
Columbus, OH
01.2018 - 02.2022
  • Certified on a wide variety of platforms from urology to aesthetics lasers and ultrasounds.
  • Lead MRI Fusion Uronav technician for the region during this period.
  • Work with operations managers and sales to make sure surgery cases are covered with correct equipment and patients get quality care
  • Uphold certifications through yearly training courses and modules.
  • Kept equipment clean and sanitized to protect patients from infection risks.
  • Followed safety protocols to protect staff members and prevent equipment damage.

Assistant Store Manager

Dicks Sporting Goods
Columbus, OH
09.2013 - 01.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

Bachelor of Science - Enviromental Studies (Unfinished)

The Ohio State University
Columbus, OH

Skills

  • Schedule Coordination
  • Operational Efficiency
  • Training and Mentoring
  • Asset Management
  • Sales Support
  • Operational Planning
  • Product Knowledge
  • Stock Management
  • High-Energy Attitude
  • Adaptive Team Player
  • Team Development
  • Conflict Resolution

Accomplishments

  • 2023 Operations Professional Of the year Fortec Medical

Certification

  • MRI Uronav Fusion certified
  • BK/Fuji ultrasound certified

References

References available upon request.

Timeline

Field Operations Manager

Fortec Medical Inc.
02.2022 - Current

Laser Technician Tier 3

Fortec Medical Inc
01.2018 - 02.2022

Assistant Store Manager

Dicks Sporting Goods
09.2013 - 01.2018

Bachelor of Science - Enviromental Studies (Unfinished)

The Ohio State University

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Kyle Raub