JOHN LAUGHLIN
Syracuse,NY
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed across roles at Autopart International and other key industry players. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant process improvements. Skilled in budget control and time management, adept at fostering high-performing teams and maximizing performance through effective mentoring.
Overview
18
18
years of professional experience
Work History
Manager
Autopart International
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Manager
Factory Motor Parts
06.2023 - 08.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Auto Plus Auto Parts
06.2021 - 06.2023
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Executed safe and effective forklift operations to support daily logistics and inventory management.
Manager
Autopart International
05.2014 - 06.2021
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Parts Specialist
Uni Select
07.2007 - 06.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Served customers in-store and by telephone to answer questions and place orders.
Education
High School Diploma -
LIVERPOOL HIGH SCHOOL
06-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Shift scheduling
- Budget control
- Staff management
- Documentation and reporting
- Relationship building
- Policy implementation
- Workforce management
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Customer relationship management (CRM)
Staff development
Timeline
Manager
Autopart International
09.2023 - Current
Manager
Factory Motor Parts
06.2023 - 08.2023
Manager
Auto Plus Auto Parts
06.2021 - 06.2023
Manager
Autopart International
05.2014 - 06.2021
Parts Specialist
Uni Select
07.2007 - 06.2014
High School Diploma -
LIVERPOOL HIGH SCHOOL