Summary
Overview
Work History
Skills
Timeline
Generic

John Lenz

Slidell,LA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Tchefuncta Country Club. Proven track record in guest engagement and staff scheduling, enhancing member satisfaction and optimizing operations. Recognized for boosting sales through effective upselling techniques and fostering relationships with vendors for improved service delivery.

Overview

13
13
years of professional experience

Work History

Server/Bartender

Tchefuncta Country Club
07.2023 - 05.2025
  • Cultivated relationships with customers.
  • Served high customer volumes during special events.
  • Demonstrated multitasking by managing multiple tables without compromising service quality.

Assistant Clubhouse Manager

Country Club Of Louisiana
08.2022 - 07.2023
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Evaluated and analyzed member feedback to identify areas of improvement leading to enhanced club offerings and overall experience.
  • Assisted General Manager in planning initiatives aimed at boosting overall club performance.
  • Developed relationships with vendors for cost savings and timely delivery of products and services.
  • Optimized staffing schedules ensuring coverage while minimizing labor costs.

Shift Leader

Beau Chene Country Club
06.2012 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory levels to prevent stock shortages, ordering supplies as needed.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Guest relations
  • Policy enforcement
  • Staff scheduling
  • Promotions planning
  • Beverage management

Timeline

Server/Bartender

Tchefuncta Country Club
07.2023 - 05.2025

Assistant Clubhouse Manager

Country Club Of Louisiana
08.2022 - 07.2023

Shift Leader

Beau Chene Country Club
06.2012 - 08.2022

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