John Lewis Jackson
Goose Creek
Overview
18
18
years of professional experience
Work History
Education Training Specialist
Department of Veterans Affairs - Ralph H. Johnson VA Medical Center
Charleston
11.2021 - Current
- Facilitate Relationship-Centered Communication (RCC) training and workshops for administrative staff who regularly interact with patients; use designated training modules and learning/training materials.
- Effectively express ideas and facts to small and large groups, accounting for technical, sensitivity, and controversiality of content; actively listen to the group and attend to verbal and nonverbal cues, responding appropriately.
- Participate in all phases of short—and long-range patient experience (PX) training program development, implementation, and evaluation; as a Talent Management System (TMS) administrator, utilize the system to develop and assign courses and surveys, and give credit after course completion.
- Apply knowledge of methods, techniques, and tools to analyze organizational and mission performance; use comparative, trend, diagnostic, root cause, and predictive methods to inform decisions, actions, communication, and accountability systems.
- Develop and implement RCC/PX needs assessment analysis, instructional design, instructional materials development, program evaluation, and content revision.
- Provide individualized instruction, computer-assisted instruction, train-the-trainer sessions, and small group learning experiences to enhance staff knowledge of identified training needs.
- Help others learn through formal or informal training methods, such as job aids, one-on-one instruction, and group instruction; identify individual training needs and provide constructive feedback; and coach staff and trainees on performing related tasks and behavioral change.
- Use word processing software and printing equipment to create, copy, edit, store, and retrieve various documents and reports.
- Provide excellent customer service to internal and external customers, Veterans, and staff.
- Veterans Affairs TMS (Talent Management System) Administrator
- Manage education and training records for the 3,466 Ralph H Johnson VA Medical Center employees.
- Manages learning processes
- Deploys course content, exams, and surveys
- Handles auditing and reporting
- Add or edit users’ records
- Enrolling users in training events
- Give users credit for completing training
- Schedule training
- Salary: $91,576.04 USD Per Year
- Hours per week: 40
- Series: 1712 Pay Plan: GS Grade: 12
- Supervisor: Dustyn Nicole Coxe (843-490-8358)
Program Analyst (Operations & Leasing Specialist)
Department of Veterans Affairs - Ralph H. Johnson VA Medical Center
Charleston
02.2020 - 11.2021
- Assembles property assessment teams that physically visit each site to evaluate the proposed properties.
- Responsible for the day-to-day operations, administrative, and database management of 15-plus leased spaces.
- Received, prioritized, and delegated trouble tickets to the respective team via the work order database tracking system.
- Monitor contract quality and performance by the lessor and their contractors.
- Fund control clerk for multiple fund control points for the Leasing Service, including entry of 1358s and 2237s.
- Evaluate the work performance of contractors working on leased spaces after contracts are awarded and materials are procured.
- Served as Contracting Officer Representative (COR) for 1515-plus different lease contracts, managing their daily, weekly, monthly, and yearly budgets.
- Develops policies and procedures to help oversee and coordinate space management within leased space and consult for VA/DoD facilities.
- Research and analyze space needs, issues, problems, and/or program requirements concerning space management within leased property using VA space criteria for reference.
- Develop action plans and recommendations regarding space allocation within the leased property.
- Works directly with the Facility Planner and other management officials to coordinate and administer the space management program for all leased sites.
- Uses standard approaches and analytical techniques to perform various duties related to leased property management.
- Identifies and determines training priorities and conducts administrative training programs.
- Provide excellent customer service to internal and external customers, Veterans, and staff.
- Salary: $64,649.00 USD Per Year
- Hours per week: 40
- Series: 0343 Pay Plan: GS Grade: 11
- Supervisor: Jeremiah Kublnick (843-489-7457)
Inventory Management Program Analyst
Department of Defense (DoD) - Naval Health Clinic Charleston
Goose Creek
10.2014 - 02.2020
- Provides oversight, pre-purchase assessment, acquisition support, and equipment management for all medical equipment/healthcare technology (non-medical, computer, capital, minor, and leased equipment).
- Develop and maintain updated flow charts and standard operating procedures for equipment procurement and tracking, ensuring local practices follow established Naval Medical Logistics Command (NMLC) guidance.
- Serves as the Command’s primary point of contact and coordinator for submitting all equipment packages to NMLC.
- Ensure equipment packages have all the necessary internal and external approvals before forwarding them to the purchasing division for acquisition via Navy Medicine East (NME), which will be purchased from Operating and Maintenance Navy (O&M) and Other Procurement Navy (OP) funds.
- Work with executive business managers to gather the required information to generate the Command’s annual equipment list.
- Track all funded capital (>/= $250K), minor (>/= $5K and >/=$100K), and leased equipment packages through delivery.
- As a member of the command’s space utilization committee, ensures that clinical and administrative spaces are prepared with the requirements to accept and maintain procured or leased equipment.
- Ensures incoming equipment is accepted, gained, and barcoded within 7 days of receiving the equipment.
- Review equipment management control processes, changes, results, and their effect on achieving program objectives to prevent waste, loss, unauthorized use, or misappropriation of command assets; and provide recommendations to the chain of command on the best business practices and courses of action.
- Conduct comprehensive life-cycle program monitoring and review that properly treats new, transferred, excess, old, obsolete, sold, lost, stolen, or disposed of assets. Safeguard assets critical to business operations. Identify assets that should be replaced, modernized, leased, or added to the physical command inventory.
- Salary: $58,297.00 USD Per Year
- Hours per week: 40
- Series: 0343 Pay Plan: GS Grade: 9
- Supervisor: LCDR Jason Lemma (732-264-6101)
Naval Science Instructor
West Ashley High School
Charleston
08.2012 - 10.2014
- Assisted the Senior Naval Science Instructor (SNSI) in managing and implementing the JROTC unit program according to national, state, and district standards.
- Promoted cadet intellectual, social, patriotic, character education, and physical growth.
- Responsible for implementing the Navy’s national education curriculum and program requirements, preparing, planning, coordinating, and supervising all co-curricular service learning, special activities, or events (military ball, drill meets, honor guards, and other extra-curricular activities).
- Taught, assessed, evaluated, and documented student progress and growth through formal and informal evaluation procedures.
- Acted as liaison with local military installations, training high school students about the benefits of military service.
- Hours per week: 40
Biomedical Equipment Technician 2
CACI
Charleston
11.2011 - 08.2012
- Provided acquisition strategies for new equipment purchases.
- Utilized specialized electronic test equipment and tools to perform calibration, maintenance, and medical equipment repairs.
- Interpreted electrical schematics to troubleshoot and repair equipment to the component level.
- Researched and ordered replacement/repair parts for various equipment items.
- Worked with computer software programs to interface and calibrate various medical equipment.
- Used Defense Medical Logistics Standard Support (DMLSS) software, created and completed work orders, managed medical equipment inventory, and input quality assurance data.
- Maintained technical literature library and test equipment inventory, ensuring resources were up to date and accurate.
- Salary: $47,000.00 USD Per Year
- Hours per week: 40
Technical Trainer Specialist 2
Siemens Medical Solutions
Cary
07.2011 - 11.2011
- Developed and conducted programs to train employees and customers in the installation, safety, maintenance, and service of Nuclear Medicine equipment.
- Determined training objectives; wrote training programs, including outline, text, handouts, and tests, and designed laboratory exercises.
- Lectured on safety, installation, calibration, maintenance, and medical equipment service, following the course description, outline, handouts, and texts.
- Observe trainees in lab sessions and answer trainees’ questions.
- Administers oral, written, and practical exams.
- Salary: $70,000.00 USD Per Year
- Hours per week: 40
Department Head, Materials Management
Naval Health Clinic Charleston
Goose Creek
02.2007 - 05.2011
- Provided Clinic leadership experience during the 2010 Closure of the Naval Hospital Charleston building and the 2010 Opening of the Captain John G. Feder Joint DOD/VA Ambulatory Care Clinic.
- Part of project and development and management reviewed architectural, electrical, mechanical, plumbing, and fire protection system drawings, contract proposals, and work processes to ensure Uniform Facilities Criteria (UFC), Life Safety (LS), Environment of Care (EC), and National Fire Protection Association (NFPA) codes are met. While keeping abreast of Joint Commission on Accreditation of Clinics criteria and Naval Medical Command regulations.
- Used Defense Medical Logistics Standard Support (DMLSS) to order supplies and equipment, track funding, work requests, and develop projects.
- Managed the entire clinic’s equipment annual budget and provided future year budget work to a higher authority.
- Managed 10 personnel and provided oversight and coordination of contracting, procurement, accounts payable, receiving, and equipment management.
- Assigned workload for biomedical equipment technicians, warehouse workers, procurement agents, contracting officer representatives (COR), and supply technicians.
- Evaluated major items of equipment and systems to determine operating efficiency, capacity to perform intended workload, and life expectancy.
- Hours per week: 40
- Supervisor: CAPT Devin Morrison (843-814-7758)
Education
Master of Science - Management
University of Maryland, University College
Adelphi, MD08-2009
Bachelor of Science - Health Care Administration
Wayland Baptist University
Plainview, TX02-2006
Skills
- Instructional design
- Training development
- Needs assessment
- Program evaluation
- Learning management
- Data analysis
- Customer service
- Coaching and mentoring
- Effective communication
- Presentation skills
- Time management
- Soft skills training
- Course creation
- Project development
- Adult learning theory
- Program facilitation
- Training material design
- Online training experience
- Classroom experience
- Technical training
- Video instruction
- Motivational speaking
- Training delivery
- Training evaluation
Timeline
Education Training Specialist
Department of Veterans Affairs - Ralph H. Johnson VA Medical Center
11.2021 - Current
Program Analyst (Operations & Leasing Specialist)
Department of Veterans Affairs - Ralph H. Johnson VA Medical Center
02.2020 - 11.2021
Inventory Management Program Analyst
Department of Defense (DoD) - Naval Health Clinic Charleston
10.2014 - 02.2020
Naval Science Instructor
West Ashley High School
08.2012 - 10.2014
Biomedical Equipment Technician 2
CACI
11.2011 - 08.2012
Technical Trainer Specialist 2
Siemens Medical Solutions
07.2011 - 11.2011
Department Head, Materials Management
Naval Health Clinic Charleston
02.2007 - 05.2011
Master of Science - Management
University of Maryland, University College
Bachelor of Science - Health Care Administration
Wayland Baptist University