Summary
Overview
Work History
Education
Skills
Timeline
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John Lezcano

John Lezcano

FEMA-VOC IT Specialist
Haymarket,VA

Summary

Proven IT support technician skilled in customer service, ticketing and video conferencing systems. Seeking to provide efficient protocols at FEMA Video Operations Center. At the FEMA-VOC, provided monitoring to over 1,000 endpoints and completed over 2,500 help desk tickets.

Overview

1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience

Work History

IT Specialist

FEMA Video Operations Center
06.2019 - Current
  • Provided IT support services, troubleshooting and system operation.
  • Patched software and installed new versions to eliminate security problems and protect data
  • Monitored systems in operation and input commands to troubleshoot areas
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

IT Support Technician

AT&T
06.2018 - 06.2019
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data
  • Activated accounts for clients interested in new services
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team

IT Help Desk Associate

Verizon Digital Media Services
01.2018 - 06.2018
  • Created support service tickets and used web-based ticketing systems to deliver to track and deliver support services.
  • Installed, serviced and upgraded over 150 Windows computers.
  • Provided PC support to resolve client issues.
  • Assisted IT support team in replacing over 25 hard drives.

Live Events Operator

Verizon
08.2016 - 06.2018
  • Monitored over 250 live events for ESPN’s live streaming application.
  • Communicated with over 50 live event producers to perform smooth broadcasts.
  • Performed problem-solving skills and collaborated with ESPN’s technical operations to achieve minimum program latency.

Education

Bachelor of Arts - Communication Studies

Bridgewater College
Bridgewater, VA
01.2010 - 01.2014

Skills

    Application installations

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Timeline

IT Specialist

FEMA Video Operations Center
06.2019 - Current

IT Support Technician

AT&T
06.2018 - 06.2019

IT Help Desk Associate

Verizon Digital Media Services
01.2018 - 06.2018

Live Events Operator

Verizon
08.2016 - 06.2018

Bachelor of Arts - Communication Studies

Bridgewater College
01.2010 - 01.2014

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John LezcanoFEMA-VOC IT Specialist