John Lippert
Windsor,CO
Summary
Accomplished General Manager at Two Men And A Truck, recognized for excellence with a top 10% performance award in 2023, demonstrating expertise in fleet management and staff training. Vast management experience pertaining to operations and sales fields with revenue and profitability increases over previous years performance. Willing to relocate.
Overview
9
9
years of professional experience
Work History
General Manager
Two Men And A Truck
11.2019 - Current
- Received 2023 Achievements in Excellence award for performing in top 10% of company based on results in safety, revenue growth, sales order count, customer satisfaction, and employee retention among other things.
- 2021 Safety High Achiever award received for being a top twelve location in the Two Men and a Truck system in rates pertaining to incident rating, D.O.T. reportable accidents, and other OSHA and workplace safety metrics.
- Responsible for recruiting, fleet maintenance, D.O.T. compliance, budget implementation, employee reviews, scheduling, customer experience, accounting, operations management, and implementing safety and human resource systems as well as dispatch.
- Reduced year to year turnover rate for location by 210% in first two calendar years of employment.
Lead Driver
Two Men and a Truck
05.2016 - 11.2019
- Maintained 99% customer referral rate throughout calendar years of 2017-2019.
- Trained new staff members on safety practices, customer service, cash handling, paperwork compliance, safe driving, trailer driving, and company culture.
- Daily tasks including pre trip inspection, paperwork completion, move site preparation, move execution, coordinating job sites with crew members up to sixteen members large, and working with dispatch to ensure fast job completion.
- Time spent as dispatcher coordinating reroutes, assigning same day jobs, adjusting existing schedules to fit customer needs, and performing follow up calls to previous day customers to ensure customer satisfaction.
Office Manager
Eastern Michigan University
08.2015 - 05.2018
- Created schedule, trained on FERPA compliance, and executed training pertaining to P.I.I. for resident advisors and front desk employees at combined residence hall of Walton and Putnam.
- Conducted key audits for building that involved inventorying and replacing lost, broken, or stolen keys for college freshman.
- Led weekly staff meetings with focus on improving efficiency.
Education
Bachelor's of General Studies - Neuroscience, Oceanography, And Liberal Studies
Eastern Michigan University
Ypsilanti, MI04.2023
Timeline
General Manager
Two Men And A Truck
11.2019 - Current
Lead Driver
Two Men and a Truck
05.2016 - 11.2019
Office Manager
Eastern Michigan University
08.2015 - 05.2018
Bachelor's of General Studies - Neuroscience, Oceanography, And Liberal Studies
Eastern Michigan University