Summary
Overview
Work History
Education
Skills
Timeline
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John Litten

Software Engineer
Ridgeley,WV

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Help Desk Analyst

IBM
03.2021 - Current
  • Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
  • Reduced call wait times by improving internal processes and communication within team.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.

Conductor

CSX Railroad
04.2012 - 09.2019
  • Participated in formulation and execution of contingency plans for unforeseen circumstances, ensuring minimal impact on daily operations.
  • Maintained accurate records of all cargo transported to ensure timely delivery and customer satisfaction.
  • Managed crew assignments for optimal performance and increased overall productivity.
  • Enhanced safety standards by enforcing proper procedures and regularly conducting safety drills.
  • Ensured compliance with federal regulations by staying up-to-date on industry changes and implementing necessary adjustments.
  • Established clear communication channels among crew members during high-stress situations which ensured smooth operations.

Help Desk Support Specialist

Western Maryland Regional Medical Center
06.2010 - 05.2012
  • Coordinated closely with other departments for cross-functional issue resolution when necessary.
  • Developed and maintained up-to-date knowledge base to provide accurate information and guidance to customers.
  • Contributed ideas for continuous improvement initiatives within help desk department.
  • Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.

Education

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT
05.2001 -

Associate of Science - Computer Programming, Specific Applications

Allegany College of Maryland
Cumberland, MD
09.2001 - 06.2003

Skills

Application support

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Timeline

Help Desk Analyst

IBM
03.2021 - Current

Conductor

CSX Railroad
04.2012 - 09.2019

Help Desk Support Specialist

Western Maryland Regional Medical Center
06.2010 - 05.2012

Associate of Science - Computer Programming, Specific Applications

Allegany College of Maryland
09.2001 - 06.2003

Bachelor of Science - Software Engineering

Western Governors University
05.2001 -

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John LittenSoftware Engineer