John Littlefair
Ocala,FL
Summary
Results-driven Credit Manager known for effective account receivable management and strong policy development. Proven ability to negotiate payment plans, enhance customer relations, and minimize losses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Credit Manager
Buddy's Home Furnishing
Ocala, FL
03.2025 - Current
- Evaluated customer credit applications to determine eligibility for financing options
- Managed accounts receivable to ensure timely payments and reduce delinquencies
- Collaborated with sales team to address customer inquiries regarding credit terms
- Monitored credit limits and adjusted as necessary based on customer payment history
- Provided training to staff on credit policies and best practices
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Referred delinquent accounts to collections department or outside resources.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
Pool Technician
Economy Pools
Tampa, FL
03.2024 - 03.2025
- Conducted routine pool maintenance, ensuring optimal water quality and safety standards.
- Operated pool cleaning equipment, including vacuums and chemical dispensers, to maintain cleanliness.
- Diagnosed and resolved mechanical issues in pool systems, enhancing overall functionality.
- Assisted with chemical balancing, evaluating pH levels and chlorine concentrations for compliance.
Customer Service Representative
Buddy's Collision
Zephyrhills, FL
12.2022 - 03.2024
- Resolved customer inquiries and complaints, ensuring satisfaction and timely follow-up.
- Coordinated communication between customers and repair teams to facilitate efficient service delivery.
- Managed scheduling of appointments, optimizing workflow for maximum productivity.
- Managed cash and money transactions
- Collaborated with insurance agencies to receive owed balances
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
GEICO, Government Employees Insurance
Lakeland, FL
04.2022 - 12.2022
- Resolved customer inquiries regarding policy coverage and claims processing.
- Assisted clients in understanding insurance options and benefits effectively.
- Implemented feedback mechanisms to enhance customer satisfaction ratings.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Car Audio Installer
Best Buy
Land O' Lakes, FL
03.2020 - 10.2022
- Installed car audio systems, ensuring optimal sound quality and functionality.
- Conducted thorough vehicle assessments to determine installation requirements and compatibility.
- Provided excellent customer service by addressing inquiries and offering personalized audio solutions.
- Trained junior installers on best practices for system setup and troubleshooting techniques.
- Diagnosed and resolved technical issues with audio equipment to ensure customer satisfaction and reliability.
- Managed inventory of audio components, assisting in procurement decisions based on demand and trends.
- Assisted clients in understanding their new audio systems'' features and functions post-installation, ensuring comfortable operation moving forward.
- Kept accurate records of completed projects, facilitating effective inventory management and prompt reordering when necessary.
Code Enforcement Officer
Department of Sanitation NYC
Ny, Ny
11.2007 - 03.2020
- Enforced compliance with city codes and regulations through regular inspections and investigations.
- Assisted in resolving violations by coordinating with property owners and stakeholders effectively.
- Documented findings accurately, preparing detailed reports for legal proceedings and administrative hearings.
- Educated community members on sanitation laws to promote public awareness and compliance initiatives.
- Responded to emergency situation
Education
Aviation Maintenance
Aviation High School
Long Island City09-2001
Skills
- Credit reports
- Research and due diligence
- Application review
- Policy development
Certification
- AST - Advanced Service Technician
- MECP Certification in FL
Timeline
Credit Manager
Buddy's Home Furnishing
03.2025 - Current
Pool Technician
Economy Pools
03.2024 - 03.2025
Customer Service Representative
Buddy's Collision
12.2022 - 03.2024
Customer Service Representative
GEICO, Government Employees Insurance
04.2022 - 12.2022
Car Audio Installer
Best Buy
03.2020 - 10.2022
Code Enforcement Officer
Department of Sanitation NYC
11.2007 - 03.2020
Aviation Maintenance
Aviation High School