Summary
Overview
Work History
Education
Skills
Timeline
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John L. Martínez Carpio

Kissimmee,FL

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

7
7
years of professional experience

Work History

Seasonal Stockroom Associate

Ross Shop For Less
Kissimmee, FL
10.2024 - 01.2025
  • Receiving and Unloading Truck
  • Organizing stock on shelves
  • Maintaining accurate inventory levels
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Retention Specialist

Dish Network
Orlando, FL
08.2023 - 01.2025
  • Managed communication with at-risk customers, negotiating solutions to retain their business.
  • Analyzed customer feedback and sales data to identify trends and areas for improvement in service offerings.
  • Compiled all calls and interactions into computer data system.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.

Server

Flip Flops Bar & Grill
Kissimmee, FL
12.2022 - 05.2024
  • Interacted with customers and provide an exceptional level of service
  • Managing multiple tables in a fast-paced environment
  • Resolving customer concerns with a positive attitude
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Political Canvassing

The LIBRE Initiative
Orlando, FL
07.2022 - 03.2023
  • Managing a designated territory.
  • Emphasizing your strong communication
  • Organized door-to-door canvassing campaigns to raise awareness about various political issues.

Sales Representative

JAG Auto Sales
Toa Baja, Puerto Rico
10.2019 - 05.2022
  • Participated in promotional events such as car shows or conventions to promote the dealership's brand image.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Conducted market research to identify customer preferences for purchasing vehicles.
  • Prepared paperwork related to the sale such as invoices, contracts, purchase orders.

Store/Stockroom Associate

Victoria Secrets
Orlando, FL
09.2017 - 02.2018
  • Processing received merchandise and completing all daily task
  • Monitored inventory levels and replenished stock when necessary.
  • Loaded, unloaded, and moved cargo by hand and using pallet jacks and and other equipment.
  • Organized merchandise and stockroom shelves to ensure a neat and orderly display.

Education

Associate of Arts - Music Composition

Valencia College
Kissimmee, FL
01.2023

High School Diploma -

Adler Collage
Gurabo, P.R
05-2016

JROTC Program -

Gurabo, P.R
01.2016

Skills

  • Adaptability
  • Multi-tasking
  • Communication skills
  • Team-building skills
  • Initiative
  • Sales communications
  • Technical proficiency in word processing
  • Technical proficiency in graphics software
  • Proficient in Microsoft Office and PowerPoint
  • Bilingual (Spanish/English)
  • Client communication
  • Conflict management
  • Operating systems: Windows & macOS
  • Sales presentations

Timeline

Seasonal Stockroom Associate

Ross Shop For Less
10.2024 - 01.2025

Retention Specialist

Dish Network
08.2023 - 01.2025

Server

Flip Flops Bar & Grill
12.2022 - 05.2024

Political Canvassing

The LIBRE Initiative
07.2022 - 03.2023

Sales Representative

JAG Auto Sales
10.2019 - 05.2022

Store/Stockroom Associate

Victoria Secrets
09.2017 - 02.2018

Associate of Arts - Music Composition

Valencia College

High School Diploma -

Adler Collage

JROTC Program -

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John L. Martínez Carpio
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