John Long
Huber Heights,OH
Summary
Accomplished Security Alarm Technician with a proven track record at Rankin and Houser Security, enhancing client satisfaction through expert troubleshooting and efficient repair of security systems. Skilled in Access Control Systems and fostering collaborative environments, I significantly improved operational efficiency and compliance with industry standards. Specialize in system troubleshooting and wireless security, ensuring optimal system performance and customer trust.
Overview
23
23
years of professional experience
Work History
Security Alarm Technician
Rankin and Houser Security
02.2024 - Current
- Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
- Collaborated closely with other technicians to share knowledge and troubleshoot complex issues, fostering a supportive work environment.
- Facilitated smooth communication between clients, service providers, and law enforcement agencies during emergency situations.
- Ensured compliance with industry standards and local regulations through proper installation of security devices and systems.
- Enhanced security systems by installing and programming alarm devices in residential and commercial properties.
Cable Installation Technician
Phoenix Group
02.2019 - 04.2024
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
Cable/Satellite Installation Technician
Kreiger and Beard Services
02.2011 - 02.2019
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
Cable/Satellite Installation Technician
Dish Network Corp
02.2010 - 02.2011
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
Cable Installation Technician
Broadband Express
03.2002 - 01.2010
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Education
High School Diploma -
Trotwood Madison High School
Trotwood, OH06.1988
Associate of Applied Science - HVAC
Miami Valley Career Technician School
Clayton, OH06.1988
Skills
- Access Control Systems
- Security System Design
- Low-voltage Systems
- System Troubleshooting
- Wireless Security
- Video Surveillance
- IP camera setup
- Fire alarm systems
- Intrusion Detection
Timeline
Security Alarm Technician
Rankin and Houser Security
02.2024 - Current
Cable Installation Technician
Phoenix Group
02.2019 - 04.2024
Cable/Satellite Installation Technician
Kreiger and Beard Services
02.2011 - 02.2019
Cable/Satellite Installation Technician
Dish Network Corp
02.2010 - 02.2011
Cable Installation Technician
Broadband Express
03.2002 - 01.2010
High School Diploma -
Trotwood Madison High School
Associate of Applied Science - HVAC
Miami Valley Career Technician School
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