JOHN LOUINE
Winter Haven,FL
Summary
Dynamic and visionary executive with a proven track record of driving operational excellence, strategic growth, and team empowerment. Adept at leading complex operations with a focus on innovation, efficiency, and high-impact decision-making. Recognized for fostering collaborative relationships, developing talent, and optimizing processes to enhance organizational success. Passionate about delivering outstanding guest experiences and championing diversity in leadership.
Overview
15
15
years of professional experience
Work History
VICE PRESIDENT OF OPERATIONS
Give Kids The World, Inc.
Kissimmee, USA
09.2022 - Current
- Provide strategic leadership to eight operational departments, overseeing a team of 10 directors and 160 employees with a $21M annual budget and $12M in revenue
- Align operational strategies with the organization's mission and long-term objectives, ensuring sustainable growth and enhanced guest experience
- Develop and implement policies and processes to optimize performance, enhance efficiency, and improve service delivery
- Lead cross-functional collaborations with development, marketing, IT, and finance teams to drive operational synergy
- Spearhead safety initiatives, leveraging KPIs and performance metrics to track progress and identify areas for improvement
- Manage capital projects, property maintenance, and process innovations to sustain a high-quality resort experience
- Cultivate a culture of excellence, innovation, and continuous improvement, promoting employee engagement and leadership development
SENIOR DIRECTOR OF OPERATIONS
Give Kids The World, Inc.
Winter Haven, USA
11.2018 - 09.2022
- Directed four core operations departments (Engineering, Housekeeping, Support Services, and Food & Beverage) with an $8.2M annual budget
- Developed and executed strategic initiatives to drive efficiency, elevate guest experiences, and enhance cost management
- Led capital improvements and resort maintenance across an 89-acre property, prioritizing projects to maximize operational impact
- Implemented technology-driven solutions, including property management systems, to increase operational efficiency
- Designed comprehensive training programs to improve employee retention, performance, and engagement
- Established an infectious disease response plan to safeguard vulnerable guests during COVID-19
- Revamped departmental policies and procedures, creating a structured Playbook and SOP manual to enhance operational consistency
VARIOUS LEADERSHIP ROLES
Give Kids The World, Inc.
Kissimmee, USA
02.2010 - 11.2018
- Led cross-functional teams, driving efficiency improvements, cost savings, and enhanced guest satisfaction
- Managed daily operations, ensuring seamless coordination between departments to support organizational goals
- Spearheaded safety protocols and risk management initiatives, ensuring compliance with industry best practices
- Optimized inventory management, vendor negotiations, and resource allocation to maximize operational effectiveness
Education
Bachelor of Science - Communications
Southeastern University
Lakeland, FL01.2010
Skills
- Executive Leadership
- Strategic Planning
- Process Optimization
- Change Management
- Budgeting
- Financial Oversight
- Cross-Functional Team Leadership
- Operational Efficiency
- Cost Reduction
- Stakeholder Engagement
- Hospitality Management
- Guest Experience Management
- Technology Integration
- Process Automation
- Training
- Development
- Employee Retention
- Risk Management
- Safety Compliance
- MS Office
- HotSOS
- Nuvola
- Agilysys Stay
- Relay
- Property Management Systems
- Fluent in French Creole
- Performance analysis
- Facilities management
- Capital spending
- Succession planning
Affiliations
- Leadership Orlando Alumni
- Black Boardroom Leadership Institute Member
- Center for Creative Leadership Alumni
- Industry Speaker & Advocate for Diversity in Leadership
Accomplishments
- Successfully launched HotSOS mobile service optimization software, streamlining operations across multiple departments.
- Trained and mentored numerous employees, guiding them into senior leadership roles.
- Spearheaded safety and risk management committees, enhancing workplace safety protocols.
- Completed Leadership Orlando Class 102 and Black Boardroom Leadership Institute.
- Achieved Board Certification in 2022 for executive leadership excellence.
Technical and language proficiencies
MS Office, HotSOS, Nuvola, Agilysys Stay, Relay, Property Management Systems, Fluent in French Creole
Timeline
VICE PRESIDENT OF OPERATIONS
Give Kids The World, Inc.
09.2022 - Current
SENIOR DIRECTOR OF OPERATIONS
Give Kids The World, Inc.
11.2018 - 09.2022
VARIOUS LEADERSHIP ROLES
Give Kids The World, Inc.
02.2010 - 11.2018
Bachelor of Science - Communications
Southeastern University