John Lucci

• Analyzed system requirements across academic and administrative functions to identify enhancements.
• Collaborated with faculty to optimize software tools and improve data management processes.
• Designed and developed training materials for faculty and staff on new systems.
• Documented system configurations, workflows, and user manuals for future reference.
• Evaluated emerging technologies to boost operational efficiency within college.
• Coordinated with IT teammates to ensure seamless integration of new applications.
• Provided end-user support in troubleshooting software issues and resolving technical problems.
• Resolved escalated help desk issues related to system functionality.
• Maintained a secure environment by implementing security policies and procedures according to industry standards.
• Trained staff and users to work with computer systems and programs.

• Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
• Diagnosed and resolved technical issues.

• Coordinated with vendors to ensure timely delivery of goods and services.
• Maintained records of shipments and inventory transactions accurately.
• Administered document control activities including filing invoices, packing slips, bills of lading, keeping accurate records for future reference.

• Conducted regular site inspections to identify issues and implement corrective actions.
• Managed daily operations of the site, including staff and contractors.
• Responded promptly to customer inquiries or complaints.
• Performed inspections of the facility on a regular basis to ensure security measures were followed.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Installed and configured hardware and software for university systems.
• Diagnosed and resolved technical issues for faculty and staff.
• Maintained computer networks and ensured system security protocols were followed.
• Provided training and support for new technology applications to users.
• Collaborated with IT team to streamline troubleshooting processes.
• Assisted in managing inventory of computer equipment and peripherals.
• Conducted routine maintenance on computers to ensure optimal performance.
• Performed basic network troubleshooting and maintenance activities.
• Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
• Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
• Troubleshot devices to identify and solve issues with hardware or software performance.
• Resolved customer complaints regarding the performance of their computers or other devices.
• Upgraded computers with new hardware components like processors, RAMs.
• Installed, configured and maintained computer hardware, software systems, networks and peripherals.
• Troubleshot complex technical problems related to hardware components, operating systems and applications.
• Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
• Provided technical support for client inquiries via telephone and email.

• : Assignment with Siemens for 300 seat XP migration at AIG. Responsible for morning after support and populating the migration database prior to the migration.

• Provided technical support for software and hardware issues.
• Assisted customers with troubleshooting and resolving technical inquiries.
• Documented service requests and solutions in the ticketing system.
• Escalated complex issues to senior technicians for resolution.
• Communicated effectively with clients to ensure satisfaction and clarity.
• Provided technical support to customers via phone and email.
• Responded promptly to customer inquiries and requests for assistance.
• Demonstrated strong problem-solving skills when dealing with complex technical issues.
• Reported any recurring problems or trends to management for further investigation.

Repair and upgrade, as needed the USCAN automated checkout stands located in Houston area Kroger stores.

• Diagnosed technical issues and provided solutions in a timely manner.
• Collaborated with clients to understand service needs and expectations.
• Trained clients on system operation and troubleshooting procedures.
• Communicated with team members to coordinate service schedules effectively.
• Completed all necessary paperwork for service calls in a timely manner.
• Performed on-site installation, routine maintenance and minor repairs to systems.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Disassembled defective machines for repair or replacement of parts.

• Managed classroom behavior to create a positive learning environment.
• Delivered instruction in various subjects to meet diverse student needs.
• Supervised students during lunch and recess activities for safety.
• Maintained accurate records of student attendance and participation daily.
• Encouraged positive behavior among students through effective communication techniques.
• Provided classroom instruction outlined in teacher's lesson plans.
• Enforced classroom routines to keep students on schedule and operating at consistent level.

• Developed and maintained technical documentation for systems and processes.
• Supported end-users by troubleshooting software issues and providing solutions.
• Monitored system performance and reported discrepancies to management.
• Assisted in the implementation of new software tools and technologies.
• Conducted training sessions for staff on system usage and best practices.
• Monitored performance of systems and applications and took appropriate corrective action when necessary.
• Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
• Recommended and implemented upgrades to hardware and software to ensure systems remained current and secure.
• Provided technical support and troubleshooting for system issues, ensuring minimal downtime and maintaining productivity.
• Tested, maintained and monitored computer programs and systems.
• Explored new technologies and tools for productivity, security, and quality assurance purposes.
• Assisted staff and users with computer malfunctions and program problems.
• Trained staff and users to work with computer systems and programs.

• Installed and configured software for faculty and staff computers.
• Provided technical support for hardware and software issues.
• Maintained inventory of computer equipment and supplies.
• Ensured compliance with university IT policies and procedures.
• Documented technical processes and user guides for reference.
• Performed basic network troubleshooting and maintenance activities.
• Installed operating systems including Windows 95, 98, WinNT 4, Linux and Mac OS X on desktops and laptops.