John Macken
Ashland,MA
Summary
New graduate with degree in Business and Marketing, excited to launch career as ( ). Expert in managing profiles on social media platforms like Facebook, Twitter and Instagram. Successful in expanding online presence through personalized interactions with followers.
Overview
3
3
years of professional experience
Work History
Social Media Coordinator
Worcester State University
09.2021 - Current
- Cultivated positive relationships with customers, industry professionals, and influencers to increase brand credibility.
- Created social media content with consistent content and tone.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
Tour Guide
Worcester State University Admissions
09.2023 - Current
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Sales Associate
Finish Line
06.2021 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Worcester State University
Worcester, MA05.2024
Skills
- Social Media
- Sales abilities
- Guest Relations
- Marketing
- Public Speaking
- Cash Handling
- Creative solutions
- Cultural Sensitivity
- Educational Tours
- Organizational Skills
Accomplishments
- Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
Additional Information
Youth Basketball Coach - Ashland Youth Basketball Program
Scholarship Recipient - Ashland Youth Basketball Program
Timeline
Tour Guide
Worcester State University Admissions
09.2023 - Current
Social Media Coordinator
Worcester State University
09.2021 - Current
Sales Associate
Finish Line
06.2021 - Current
Worcester State University
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