John Macken
Ashland,MA
Summary
Recent college graduate with degree in business and marketing, seeking to contribute my expertise in marketing research and communication strategies to enhance organizational success. While also using my proficiency in social media management, in order to create more business opportunities, growth, and success.
Overview
3
3
years of professional experience
Work History
Social Media Coordinator
Worcester State Men’s Basketball Team
2021.01 - Current
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created social media content with consistent content and tone.
- Increased fan support through social media.
- Met multiple deadlines using strong task prioritization skills.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Tour Guide
Worcester State University Admissions
2023.09 - Current
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Sales Associate
Finishline
2021.06 - 2023.06
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor's degree - Business Administration/ Marketing
Worcester State University
Worcester, MA05.2024
Skills
- Customer service
- Public speaking/ communication
- Critical thinking
- Adaptability
- Problem solving
- Creativity
- Multitasking
- Time management
- Guest Relations
- Photography
- Videography
- Proficient in video editing programs. (Final Cut Pro).
Awards
- Scholarship Recipient-Youth Basketball Program
- Selected to participate in CLEWS-Community and Leadership experience at Worcester State
- Worcester State University Dean's list
Timeline
Tour Guide
Worcester State University Admissions
2023.09 - Current
Sales Associate
Finishline
2021.06 - 2023.06
Social Media Coordinator
Worcester State Men’s Basketball Team
2021.01 - Current
Bachelor's degree - Business Administration/ Marketing
Worcester State University
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