John Mahan
Customer Service Professional
Huntington Beach,CA
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
26
26
years of professional experience
Work History
Owner/Manager of Operations
John T. Mahan Insurance Agency
04.2003 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Branch Operations Manager
Car Rental Direct
03.1998 - 12.2002
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Education
No Degree - General
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Edison High School
Huntington Beach, CA06-1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Sales Leadership
- Direct Sales
Marketing
Fishing, Camping, Shooting Sports
I am a avid saltwater fisherman. I also make custom fishing rods. Camping and hiking is one of my passions. I also enjoy hunting and trap and skeet shooting.
Timeline
Owner/Manager of Operations
John T. Mahan Insurance Agency
04.2003 - 10.2023
Branch Operations Manager
Car Rental Direct
03.1998 - 12.2002
No Degree - General
Orange Coast College
High School Diploma -
Edison High School
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