Rose Trembley
Knightdale,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Allstate Insurance John Sheren Agency. Skilled in problem-solving and active listening, I effectively upsell services, contributing to sales growth. Excel in maintaining professionalism under pressure, with a knack for resolving conflicts empathetically, ensuring positive client relations and repeat business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Allstate Insurance John Sheren Agency
02.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Inside Sales / Customer Service Representative
K Flex USA
04.2016 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Pharmacy Clerk
Harris Teeter Pharmacy
03.2019 - 09.2019
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Counted and labeled prescriptions with correct item and quantity.
Front Desk Associate
Massage Envy
09.2012 - 08.2016
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Inside Sales / Customer Service Representative
Mystaire Inc. / AMT Group
10.2011 - 09.2015
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Inside Sales Representative
Misonix
08.2005 - 10.2011
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.1983
Skills
Customer Service
Problem-solving abilities
Active Listening
Customer Relations
Client Relations
Professional telephone demeanor
Scheduling
Follow-up skills
Paperwork Processing
Appointment Scheduling
Documentation
Administrative Support
Timeline
Customer Service Representative
Allstate Insurance John Sheren Agency
02.2024 - 08.2024
Pharmacy Clerk
Harris Teeter Pharmacy
03.2019 - 09.2019
Inside Sales / Customer Service Representative
K Flex USA
04.2016 - 09.2020
Front Desk Associate
Massage Envy
09.2012 - 08.2016
Inside Sales / Customer Service Representative
Mystaire Inc. / AMT Group
10.2011 - 09.2015
Inside Sales Representative
Misonix
08.2005 - 10.2011
High School Diploma -
Amityville Memorial High School
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