John Makowski
Clarksville,TN
Summary
Results-oriented operations leader with over 26 years of experience in driving sales, operational efficiency, and team development across multi-unit retail environments. Demonstrated expertise in managing profit and loss (P&L), leading high-performing teams, improving key performance indicators (KPIs), and implementing scalable operational processes. Proven track record of delivering consistent revenue growth, reducing operational costs, and enhancing customer experiences.
Overview
19
19
years of professional experience
Work History
District Manager
Dollar Tree Stores
06.2025 - Current
- Servant leader of 15 Business units.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
District Manager
Dollar General
01.2018 - 02.2025
- Oversaw 23 store locations with full accountability for operations, sales, and P&L performance.
- Achieved year-over-year revenue growth through process optimization and team coaching.
- Designed and executed leadership development programs, resulting in the promotion of internal talent to management roles.
- Led implementation of corporate merchandising standards, compliance audits, and customer service initiatives.
- Served as Regional Captain on cross-district priorities to ensure consistent execution and alignment.
Regional Operations Manager
Toys R Us Regional (SE)
01.2016 - 01.2018
- Directed operations for 33 stores across the Southeast region.
- Improved operational performance through strategic planning and employee engagement initiatives.
- Collaborated with corporate planning and merchandising teams to optimize inventory and sales execution.
- Launched "Packed with PRIDE" shipping accuracy program as Regional Order Management Captain, increasing fulfillment quality and customer satisfaction.
Store Manager
Toys R Us
01.2007 - 01.2016
- Managed operations for three store locations, overseeing 100+ employees and delivering 14% average annual sales growth.
- Conducted performance evaluations, training, and succession planning to promote operational consistency.
- Served as Interim District Manager, managing district calls and performance reporting.
- Led district programs for credit card, warranty, and customer loyalty sales initiatives.
- Mentored and promoted 3 Store Managers and 7 Assistant Managers.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Some College (No Degree) - Business & Marketing
Austin Peay State University
Clarksville, USA01-2000
Skills
- District and Regional Management, Multi-Unit Retail Operations, Strategic Planning and Execution
- P&L Management and Budget Oversight
- Talent Development and Succession Planning
- Change Management and Process Improvement
- Sales Forecasting and Revenue Growth
- Inventory Control and Merchandising
- Customer Satisfaction and Retention
- Compliance and Risk Mitigation
- Data-Driven Decision Making
- KPI Tracking and Performance Analysis
- Team Leadership and Staff Training
Timeline
District Manager
Dollar Tree Stores
06.2025 - Current
District Manager
Dollar General
01.2018 - 02.2025
Regional Operations Manager
Toys R Us Regional (SE)
01.2016 - 01.2018
Store Manager
Toys R Us
01.2007 - 01.2016
Some College (No Degree) - Business & Marketing
Austin Peay State University