Astute Support Technician with a proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols, and a strong desire to transition into the field of Networking.
Hi, I’m
John Marcus
Brea,CA
Summary
Overview
3
years of professional experience
Work History
ABCO Technology
Teacher's Assistant - Linux+, CCNA, and CEH
08.2022 - 06.2023
Job overview
- Organized and led practice, research and lab assignments.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assessed, documented and reported on student progress for Linux+, CCNA, and CEH.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Taco Bell Corporation/YUM! Brands
IT Service Desk Analyst
04.2022 - 01.2023
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
Self-employeed
Personal Trainer
03.2020 - 03.2022
Job overview
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Developed specialized programs for athletes of all levels to reach competition goals.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Education
ABCO TechnologyLos Angeles, CA
Program Completion - IT from Cybersecurity / Networking
04.2023
University Overview
- Participated in new student orientation as I was selected to represent my class by speaking about my experience at ABCO Technology
Brea-Olinda High SchoolBrea, CA
High School Diploma
06.2007
University Overview
Skills
- Local Area Network (LAN) Engineering
- Remote IT Implementation
- TCP/IP
- Mac OS
- Hardware and Software troubleshooting
- Windows 10/11
- Technical Support
- Organization and Time Management
- Proficient in Kali Linux and Parrot OS
Timeline
Teacher's Assistant - Linux+, CCNA, and CEH
ABCO Technology
08.2022 - 06.2023
IT Service Desk Analyst
Taco Bell Corporation/YUM! Brands
04.2022 - 01.2023
Personal Trainer
Self-employeed
03.2020 - 03.2022
ABCO Technology
Program Completion - IT from Cybersecurity / Networking
Brea-Olinda High School
High School Diploma
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