John Marshall
Scotts Valley,CA
Summary
Dedicated professional with strong teamwork and customer relations skills. Experienced in coordinating support services and ensuring safety compliance, contributing to enhanced client satisfaction and operational efficiency. I am currently enrolled at IBT, I have my ET card, OSHA 10 cert, scissor lift cert, and am CPR certifaction
Overview
7
7
years of professional experience
4
4
Certification
Work History
Security/Conduct Staff
Elevate Addiction Services
07.2023 - 01.2026
- Facilitated client intake processes, ensuring accurate documentation and adherence to service protocols.
- Assisted in the development of personalized treatment plans, enhancing individual recovery pathways.
- Collaborated with interdisciplinary teams to coordinate comprehensive support services for clients.
- Monitored client progress and provided ongoing feedback to improve engagement and outcomes.
- Trained new staff on best practices in client interaction and service delivery methodologies.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
Shipping and Receiving Technician
Beauty Solutions
12.2021 - 04.2023
- Managed receipt and inspection of incoming shipments to ensure accuracy and quality standards.
- Coordinated with warehouse team to optimize storage space and streamline inventory organization.
- Operated forklifts and pallet jacks for efficient movement of goods within the facility.
- Maintained accurate records of inventory levels using warehouse management software.
- Conducted regular audits of inventory to identify discrepancies and maintain stock integrity.
- Maintained accurate records of all received shipments, fostering transparency within the organization about inventory availability.
- Reduced shipping errors by conducting thorough quality checks before dispatching orders.
- Assisted in reducing backorders through accurate tracking of incoming shipments and prompt allocation of resources for fulfillment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Merchandise Stocker/Warehouse Forklift Operator
Costco
11.2018 - 10.2021
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Operated forklifts and pallet jacks for efficient product movement within warehouse environment.
- Collaborated with team members to maintain organized storage areas, enhancing overall efficiency.
- Conducted regular quality checks on incoming products, ensuring adherence to company standards.
- Assisted in training new staff on safety protocols and operational procedures for stock management.
- Led team initiatives to optimize product placement, increasing visibility and accessibility for customers.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
- Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Followed orders precisely for correct items, sizes and quantities.
Education
Certificate of Completion - Electrical
IBT
Milpitas, CA04-2026
High School Diploma -
Scotts Valley High School
Scotts Valley, CA06-2017
Skills
- Strong teamwork
- Customer relations skills
- Cleaning and organization
- Safety compliance
- Safe equipment operations
Certification
RADT, OSHA 10, ET card, Scissor lift certified, CPR certified
Timeline
Security/Conduct Staff
Elevate Addiction Services
07.2023 - 01.2026
Shipping and Receiving Technician
Beauty Solutions
12.2021 - 04.2023
Merchandise Stocker/Warehouse Forklift Operator
Costco
11.2018 - 10.2021
Certificate of Completion - Electrical
IBT
High School Diploma -
Scotts Valley High School