Summary
Work History
Education
Skills
Websites
Timeline
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John M. Ashley

Summary

Detail-oriented entertainment and nightlife manager focused on enhancing guest experiences through effective staff management and meticulous operational oversight. Proven track record in streamlining beverage service and ticket sales processes, ensuring compliance with industry standards while fostering positive relationships with artists and patrons.

Work History

Beverage Supervisor

Atlantis Casino and Resort
Reno, NV
2024 - 2026
  • Inspect and monitor all beverage outlets complying with health and gaming board standards.
  • Monitor operation of all beverage outlets, ensuring compliance standards and procedures.
  • Implements schedule and timelines for efficient staffing.
  • Supervised beverage team to maintain high service standards.

Box Office Manager

Silver Legacy
Reno, Nevada
2022 - 2024
  • Managed ticket sales and customer inquiries at a premier entertainment venue.
  • Supervised box office staff and scheduled shifts for operational efficiency.
  • Coordinated event ticketing systems to streamline sales processes.
  • Trained new employees on customer service protocols and ticketing procedures.
  • Monitored inventory of tickets and supplies for upcoming events regularly.

Beverage Supervisor

Atlantis Casino and Resort
Reno, NV
2020 - 2022
  • Supervised beverage team to maintain high service standards.
  • Managed inventory levels for liquor and supplies efficiently.
  • Coordinated with vendors for timely delivery of beverage products.
  • Conducted regular staff meetings to discuss service improvements.
  • Resolved customer complaints promptly and professionally.

Ticket Operations Supervisor

Greater Nevada Field
Reno, Nevada
2019 - 2020
  • Ensured that all group sale contracts are input and processed to exact details specified.
  • Supervised and trained box office agents to ensure high customer service standards.
  • Managed and mentored staff to address guest issues and conflicts.

Entertainment and Nightlife Manager

Grand Sierra Resort and Casino
Reno, Nevada
2016 - 2018
  • Oversaw seating setup/construction of Grand Theatre on behalf of Grand Sierra Resort.
  • Responsible for planning forthcoming events in the theatre.
  • Supervised all training for front of house and stage door employees.
  • Assisted in marketing of events in the theatre.
  • Oversaw tracking of tickets sales and reporting.
  • Handled complaints, ticket problems and customer service issues .
  • Properly handle and settle of merchandise moneys for each show.
  • Designed and managed experience for VIP meet and greets for VIP as well as artists.

Box Office Supervisor

Grand Sierra Resort and Casino
Reno, NV
2015 - 2016
  • Created department of Box Office and all standard practices, policies, procedures.
  • Responsible for implementing shows into Ticketmaster system for various plans and needs.
  • Managed agent tills with cashier dispatch and responsible for discplinary action when needed.
  • Trained box office agents on productions, special events, rental events, and special offers.
  • Responsible for generating and send daily ticket reports to WME and promoters.
  • Addressed seating related issues and complaints during events/performances.

Education

High School -

Hernando High School
Brooksville, FL
01-2003

Skills

  • Scheduling and staffing within a large variety of constraints
  • Ticketing software platform rollout, setup, and usage
  • Experienced with most modern software including spreadsheets and communication platforms
  • Conflict resolution within teams as well as with guests and artists in a fair, professional and courteous manner
  • Ensuring all details of artist and agent contracts are addressed
  • Professional cat-wrangler to get all parties to arrive on time
  • Ability to make anyone feel like they are the most important person in that moment

Websites

Timeline

Beverage Supervisor

Atlantis Casino and Resort
2024 - 2026

Box Office Manager

Silver Legacy
2022 - 2024

Beverage Supervisor

Atlantis Casino and Resort
2020 - 2022

Ticket Operations Supervisor

Greater Nevada Field
2019 - 2020

Entertainment and Nightlife Manager

Grand Sierra Resort and Casino
2016 - 2018

Box Office Supervisor

Grand Sierra Resort and Casino
2015 - 2016

High School -

Hernando High School

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John M. Ashley