John Mata
Universal City
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, recognized for enhancing client satisfaction at Best Collision. Proven ability to analyze vehicle damage and prepare accurate estimates, while leveraging computer skills to streamline service processes. Committed to delivering high-quality service and fostering team collaboration.
Knowledgeable Service Writer with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Advisor
Best Collision
Cibolo, TX
03.2021 - Current
- Provided exceptional customer service, addressing inquiries and concerns promptly to enhance client satisfaction.
- Ensured accurate documentation of vehicle repair orders, maintaining clarity and compliance with industry standards.
- Coordinated with technicians to communicate service recommendations and updates effectively to customers.
- Leveraged dealership management systems to track service history and streamline appointment scheduling processes.
- Analyzed vehicle damage and prepared accurate estimates to support repair shops within GEICO's Direct Repair Program.
Lead Auto Body Technician
Service King Collision
San Antonio, TX
09.2015 - 04.2020
- Led team in efficient vehicle repairs, ensuring adherence to industry safety standards.
- Mentored junior technicians, enhancing skill development and operational performance.
- Oversaw quality control processes, identifying and resolving issues in repair work.
- Implemented streamlined workflows, reducing turnaround time on vehicle repair.
- Initiated writing services in January 2020 to enhance client offerings, but faced significant layoffs due to COVID-19 impact.
Auto Body Technician
Caliber Collision
San Antonio, TX
06.2006 - 09.2015
- Performed high-quality repairs on vehicles, ensuring adherence to safety standards and manufacturer specifications.
- Utilized advanced collision repair techniques and tools to restore vehicles to pre-accident condition.
- Collaborated with team members to streamline workflow, enhancing efficiency in repair processes.
- Mentored junior technicians on best practices for body repair and paint application techniques.
Shop Manager
Best Collision
Lubbock, TX
05.1995 - 05.2006
- Oversaw daily shop operations to ensure efficient workflow and high-quality service delivery.
- Managed inventory levels, optimizing stock for timely repairs and minimizing waste.
- Trained and mentored staff on best practices for collision repair techniques and customer service excellence.
- Implemented process improvements that enhanced productivity and reduced turnaround times for vehicle repairs.
- Conducted regular quality control inspections to maintain compliance with industry standards and regulations.
- Established strong relationships with suppliers, negotiating favorable terms to support cost-effective purchasing decisions.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Education
High School Diploma -
Estacado High School
Lubbock, TX05-1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Attention to detail
- Service estimates
Certification
- Certified ICar
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Best Collision
03.2021 - Current
Lead Auto Body Technician
Service King Collision
09.2015 - 04.2020
Auto Body Technician
Caliber Collision
06.2006 - 09.2015
Shop Manager
Best Collision
05.1995 - 05.2006
High School Diploma -
Estacado High School