John Mattey
Liverpool,NY
Summary
Results-driven Service Center Supervisor with expertise in process improvement, team supervision, and performance management. Committed to enhancing operational efficiency and service quality through effective communication and strategic problem-solving.
Overview
31
31
years of professional experience
Work History
Service Center Supervisor
Enterprise Mobility
Syracuse, NY
08.2023 - Current
- Supervised daily operations of service center team and ensured efficient workflow.
- Managed inventory levels and ordered supplies for service center needs.
- Monitored performance metrics to maintain service quality standards.
- Implemented process improvements to streamline service center operations.
- Maintained communication with other departments to support overall business objectives.
- Held regular team meetings to discuss challenges faced by agents while handling customer interactions.
- Reviewed employee's time sheets for accuracy prior submitting payroll documents for processing.
- Conducted monthly one-on-one meetings with each team member to discuss individual performance goals.
- Approved inventory and supply purchases.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments, and deadlines for our Service Center.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interviewed and selected employees to fill vacant roles.
Vehicle Repair Field Supervisor
Enterprise Mobility
Syracuse, NY
08.1998 - 08.2023
- Managed auto body repair vendors across Upstate, NY.
- Responsible for reducing repair costs for our rental fleet.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Coordinated project schedules and resources to optimize workflow efficiency across multiple sites.
- Analyzed body shop efficiency reports to optimize workflow.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Conferred with management, technical personnel or contractors to resolve problems or coordinate operations.
- Monitored timelines, set up order of operations and managed field schedules.
- Developed strategies for improving operational efficiency in the field operations department.
- Identified cost savings opportunities through process optimization initiatives.
- Negotiated with suppliers and contractors, securing favorable terms and quality materials.
- Prepared and submitted detailed progress reports to senior management.
- Enforced compliance with local, state, and federal regulations on all projects.
Management Assistant
Enterprise Rent-A-Car
Rochester, NY
06.1998 - 08.1998
- Processed customer rentals and returns using company software systems effectively.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Handled confidential information with discretion and maintained organized filing systems.
- Performed data entry into various databases used by the organization's management team.
- Answered phone calls from vendors regarding orders or other inquiries.
Management Trainee
Enterprise Rent-A-Car
Gastonia, North Carolina
04.1996 - 06.1998
- Assisted customers with vehicle selection and rental agreements.
- Supported team in daily operations and customer service initiatives.
- Managed inventory of rental vehicles and ensured accurate documentation.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with management to streamline operational processes and workflows.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer issues efficiently to build loyalty.
- Enhanced leadership abilities through training and hands-on task completion.
Carpenter
Carocon Corporation
Charlotte, North Carolina
11.1995 - 04.1996
- Collaborated with team members to ensure project timelines were met.
- Maintained tools and equipment for optimal performance and safety standards.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
Education
Bachelor of Science - Industrial Technology
SUNY Buffalo State
Buffalo, NY06-1995
Skills
- Process improvement
- Performance metrics
- Inventory management
- Team supervision
- Service quality
- Customer relationship management
- Conflict resolution
- Staff training and development
- Complaint handling
- Inventory control
- Teamwork and collaboration
- Performance management
- Vendor negotiation
- Operational efficiency
- Data analysis
- Problem solving
Accomplishments
Helped team earn Company Exceptional Achievement Awards in 2006 and 2016 which recognized the top 10% of performing groups across the globe.
Timeline
Service Center Supervisor
Enterprise Mobility
08.2023 - Current
Vehicle Repair Field Supervisor
Enterprise Mobility
08.1998 - 08.2023
Management Assistant
Enterprise Rent-A-Car
06.1998 - 08.1998
Management Trainee
Enterprise Rent-A-Car
04.1996 - 06.1998
Carpenter
Carocon Corporation
11.1995 - 04.1996
Bachelor of Science - Industrial Technology
SUNY Buffalo State