Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Encinas

DENVER,CO

Summary

Program management and HR operations leader with a proven track record of leading cross-functional teams, driving process improvement initiatives, and delivering high-quality operational outcomes. Experienced in strategic planning, project execution, stakeholder engagement, risk mitigation, and resource management. Recognized for building collaborative partnerships, optimizing complex workflows, and leading organizational change initiatives that improve efficiency, compliance, and customer service. Skilled at aligning programs and business processes with organizational goals while fostering a culture of accountability, continuous improvement, and operational excellence.

Overview

31
31
years of professional experience

Work History

Program Manager & Supervisor, HR Service Center

University of Colorado Boulder (CU)
03.1995 - Current
  • Lead and supervise a team of four HR professionals responsible for the processing, review, and approval of University Staff, Classified Staff, and Temporary employee personnel actions within the Human Capital Management (HCM) system, ensuring compliance with state personnel rules, Regent policies, and university procedure for the Boulder campus.
  • Direct daily HR operations for University Staff, Classified Staff, and Temporary Employee personnel actions, including hiring, appointments, career track changes, compensation actions, additional pay, transfers, HCM entry approval, and position management. Maintain compliance, ensure data integrity, and deliver high-quality HR services to employees and campus stakeholders across the Boulder campus.
  • Serve as the campus subject matter expert for University Staff and Classified Staff personnel actions, providing guidance on state personnel rules, Regent laws and policies, and university procedures and best business practices.
  • Partner with Campus HR Centers of Excellence, Payroll, Talent Acquisition, Position Management, Employee Relations, and campus department stakeholders to ensure compliant and efficient HR transaction service delivery.
  • Monitor operational risks, evaluate business processes, and implement improvements to increase efficiency, standardization, and service quality.
  • Develop, maintain, and communicate HR approval team procedures, training materials, process guides, and operational documentation to support consistent business practices.
  • Representing CU Boulder in HCM system enhancement initiatives, including requirements gathering, system testing, implementation, and stakeholder communication.
  • Lead cross-functional collaboration with Compensation management, and Employee Services teams during the annual merit cycle, ensuring accurate implementation of salary increases, issue resolution, and seamless employee experience.
  • Support employees, managers, and stakeholders’ needs by providing consultation on HR policies, procedures, approvals, classifications, compensation actions, and workforce transactions.
  • Lead campus-wide HCM access management operations, providing guidance on security roles, department tree changes, and access-related processes. Ensure timely and accurate processing, maintain compliance with security requirements, and provide operational oversight and backup support.
  • Key Accomplishments:
  • Helped establish and expand the HR Service Center model supporting the University of Colorado Boulder campus, contributing to improved service delivery and operational consistency.
  • Successfully led the centralization of staff appointment entry and approval processes for University Staff, Classified Staff, and Temporary employees, creating standardized practices and increasing operational efficiency.
  • Represented CU Boulder in enterprise Human Capital Management (HCM) modernization initiatives, collaborating on major system enhancements to improve functionality, compliance, and user experience.
  • Developed HCM access resources, job aids, and training materials that strengthened compliance, enhanced access coordinator knowledge, and improved the accuracy of role provisioning across campus.
  • Led multiple process improvement initiatives that streamlined workflows, increased consistency, reduced process inefficiencies, and enhanced customer service across HR operations.
  • Served as a subject matter expert for staff appointment processing and HCM operations, providing guidance to campus stakeholders and contributing to policy and process development efforts.

Human Resources Office Manager

CU Boulder Department of Human Resources
04.2013 - 03.2016
  • Supervised two HR operational teams totaling five employees and provided coaching, training, performance management, and oversight of workload.
  • Directed daily activities of the Human Resources front desk team and managed operations.
  • Supervise the HR Technician team that provided technical support to position management and recruitment and selection teams.
  • Oversaw HR HCM transactional workflows and approval processes to ensure compliance, accuracy, and timely service delivery.
  • Department account, budget, purchase order and CU Market management.
  • Recognition award program management.
  • Collaborated with campus stakeholders to improve HR procedures and implement operational efficiencies.
  • LEADERSHIP HIGHLIGHTS
  • Thirteen years of progressive HR leadership experience supervising operational teams that provide support across the Boulder campus.
  • Extensive experience interpreting and applying State Personnel Rules, Regent Laws and Policies, and university HR procedures.
  • Served as Boulder campus representative for enterprise HCM updates, system enhancements, and process improvement initiatives, collaborating cross-functional campuses teams to implement effective solutions and operational improvements.
  • Developed and sustained strategic partnerships with HR Centers of Excellence and campus stakeholders to resolve complex issues, driving cross-functional collaboration, process improvements, and consistent HR service delivery.
  • Led the implementation and adoption of the Salesforce Customer Service Portal for staff operations, guiding design and functionality, staff training, workflow development to improve service delivery, case tracking, and operational efficiency across campus.
  • Proven success leading change initiatives while maintaining service excellence and regulatory compliance.

Education

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Process improvement
  • Team management
  • Operations management
  • Stakeholder communications
  • Relationship building

Timeline

Human Resources Office Manager

CU Boulder Department of Human Resources
04.2013 - 03.2016

Program Manager & Supervisor, HR Service Center

University of Colorado Boulder (CU)
03.1995 - Current

Similar Profiles

  • Debra HattersleyDebra Hattersley

    Supervisor, HR Service Center at WMSupervisor, HR Service Center at WM

  • Róbert NyevrikelRóbert Nyevrikel

    Country HR and HR Service Center Manager at GrundfosCountry HR and HR Service Center Manager at Grundfos

  • Ravikumar HRavikumar H

    <ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

  • Rayleen ValenciaRayleen Valencia

    Supervisor, HR Service Center at University Of New MexicoSupervisor, HR Service Center at University Of New Mexico

CREATE PROFILE
Yolanda Encinas