Rayleen Valencia
Albuquerque,NM
Summary
Proven leader with extensive experience at the University of New Mexico, adept in staff management and strategic planning. Spearheaded HR innovations, enhancing efficiency and employee satisfaction. Skilled in complex problem-solving and staff development, significantly improved operational workflows. Achieved notable success in talent management and process optimization, demonstrating a results-driven approach and a commitment to excellence. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
Work History
Supervisor, HR Service Center
University Of New Mexico
Albuquerque, NM
03.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Human Resources Analyst
University Of New Mexico
Albuquerque, NM
08.2016 - 02.2017
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Facilitated resolution of employee relations issues by providing guidance, mediation, and conflict resolution services.
- Evaluated HR technology solutions to identify opportunities for increased efficiency and effectiveness in service delivery.
HR Service Manager
Central New Mexico Community College
Albuquerque, NM
10.2013 - 08.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Supervisor, Human Resource Transaction Center
University Of New Mexico
Albuquerque
09.2013 - 10.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senior, HR Tech
University Of New Mexico
Albuquerque, NM
08.2011 - 08.2013
- Contributed to positive workplace culture as an approachable and responsive point of contact for employees seeking advice or support.
- Spearheaded initiatives that promoted employee wellness, including health fairs, fitness challenges, and mental health resources.
- Reduced recruitment costs by establishing strong relationships with external vendors and negotiating favorable terms.
- Streamlined HR processes for increased efficiency through the introduction of digital tools and automation.
- Developed comprehensive onboarding programs to ensure new hires were set up for success in their roles from day one.
- Implemented performance management systems that provided clear goals, expectations, and ongoing feedback to employees for continuous growth.
- Enhanced employee retention by implementing effective talent management strategies and succession planning initiatives.
HR Tech
University Of New Mexico
Albuquerque, NM
04.2005 - 07.2011
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Optimized payroll processes through close collaboration with finance department members, reducing errors and ensuring timely payment to employees.
- Facilitated effective conflict resolution between employees and managers, promoting open communication and positive working relationships.
- Collaborated with department managers to create detailed job descriptions for open positions, attracting qualified candidates.
- Reduced time-to-fill metrics by utilizing effective sourcing strategies and maintaining a strong candidate pipeline.
- Conducted thorough investigations of employee relations issues, such as harassment complaints or policy violations, ensuring appropriate corrective actions were taken.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Supported company growth by efficiently managing high-volume recruitment efforts and selecting top talent.
- Coordinated workplace safety initiatives, including OSHA compliance training sessions and incident reporting protocols.
- Served as a knowledgeable resource for employees regarding company policies and benefits information, promoting transparency within the organization.
Exe Admin Assist Fair Hearings Bureau
State Of New Mexico
Santa Fe, NM
07.2001 - 06.2004
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
Bachelor of Arts - Sociology
University of New Mexico
Albuquerque, NM05.2018
Associate of Science - Computer Information Systems
Arizona Western College
Yuma, AZ05.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
Additional Information
Society for Human Resource Management (SHRM)
Human Resource Management Association (HRMA)
College Universities and Professional Association of Human Resources (CUPA-HR)
Timeline
Supervisor, HR Service Center
University Of New Mexico
03.2017 - Current
Human Resources Analyst
University Of New Mexico
08.2016 - 02.2017
HR Service Manager
Central New Mexico Community College
10.2013 - 08.2016
Supervisor, Human Resource Transaction Center
University Of New Mexico
09.2013 - 10.2013
Senior, HR Tech
University Of New Mexico
08.2011 - 08.2013
HR Tech
University Of New Mexico
04.2005 - 07.2011
Exe Admin Assist Fair Hearings Bureau
State Of New Mexico
07.2001 - 06.2004
Bachelor of Arts - Sociology
University of New Mexico
Associate of Science - Computer Information Systems
Arizona Western College