John May
Edmond,OK
Summary
Seasoned Leader with demonstrated record of success managing a diverse team in a fast pace, high production environment. Strong background in leading and problem solving to deliver quickly with excellent quality to exceed customer expectations. Engaging and communicative leader who effectively develops and motivates high-producing clerical team that consistently delivers planned results while meeting financial expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
National Document Center Manager
Farmers Insurance Group
Oklahoma City, OK
03.2000 - 08.2023
- Established ground, up document center operation for the Farmers Insurance Claims operation.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created operational plans for the center in order to maximize efficiency and productivity for receiving, processing and associating millions of documents sent via USPS mail, emails and faxes from 42 US states.
- Lead 210 FTE (managers, clerical leaders and associates) Managed day-to-day operations of the center, including staffing (210 FTE; managers, clerical leaders and associates), scheduling, budgeting, inventory control and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Built employee engagement and led team members to work together through various programs such as perfect attendance, birthday and service anniversary cards, employee suggestions and department olympics.
- Evaluated job performances of team members regularly through feedback sessions.
- Organized training programs for existing staff members in order to keep them up-to-date on industry trends or changes in company policy.
- Used excellent verbal skills to engage employees in conversation to effectively measure pulse of the operation.
- Used strong issue resolution and communication skills to cultivate and strengthen employee relationships.
Education
Bachelor of Science - Business Administration And Management
The College of Saint Francis
Joliet, IL05-1986
Skills
- Business Development
- Operations Oversight
- Team Leadership
- Process Improvements
- Compliance Monitoring
- Employee Development
- Teamwork and Collaboration
- Change Management
Accomplishments
- President - Toastmasters International
Certification
- Toastmasters International (Competent Communicator)
Affiliations
- Family
- March of Dimes
- Oklahoma City Food Pantry
- Golf
References
References available upon request.
Timeline
National Document Center Manager
Farmers Insurance Group
03.2000 - 08.2023
Bachelor of Science - Business Administration And Management
The College of Saint Francis