John Mayo
Water Valley,MS
Summary
Driven by a commitment to excellence, I enhanced productivity and customer satisfaction at Caliber Collision by streamlining operations and leading quality control initiatives. My expertise in production planning and strong leadership abilities, coupled with a track record of resolving bottlenecks and improving team efficiency, aligns with the needs of dynamic environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Production Manager/Service Advisor
Caliber Collision
07.2017 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Auto Estimatics Supervisor
State Farm
09.1996 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Production Planning
- Operations Management
- Strong leadership abilities
- Staff Management
- Team Development
- Dedication to product quality
Certification
ICAR Platinum Certified
Timeline
Production Manager/Service Advisor
Caliber Collision
07.2017 - Current
Auto Estimatics Supervisor
State Farm
09.1996 - 06.2017
ICAR Platinum Certified