John McGeehan

Clerical duties include

-paying medical record requests to medical vendors using multiple systems. (Versa, DCPS)

-paying consultative exams on behalf of applicants going to doctors.

-paying travel reimbursements to and from consultative exams

-answering telephones and providing assistance to customers/forwarding calls to correct branches and employees

-making telephone calls to applicants to ensure proper paperwork was received, correcting address issues and mailing of paperwork

-scanning of medical records, mail, and associating it with the correct applicant file.

-unloading and delivery of printing paper of entire building and some other miscellaneous supplies.

-Using multiple programs inside office-Outlook, Versa, DCPS, Excel, DMA viewer, Microsoft Edge, Microsoft Word.

-using fax machines, printers, scanners. -preparing documents for mail delivery. -preparing records claims that may be temporary provider or provider changes, and sending them to state office for verification.

-Assigning calls to Clerical assistant 2's using Microsoft excel.

-Helping on clerical supervisor tasks when supervisor is not in office

-assigning different consultative exams and travel invoices to the proper clerical assistant.

-Analyzing and maintaining variable rate consultative exam invoices were paid correctly.

-Assisting clerical 2's with any questions regarding job. -Prioritizes and assigns work to unit clerical staff to ensure tasks are completed daily.

-Independently researches non-routine payments and takes appropriate actions within 3 business days.

-Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

-Resolves routine technical questions from Clerk Typist 2s regarding letter development, scanning, receipts and clearances within one business day.

-Trains new hires and unit clerical on job assignments, including new procedures, by at least the day before the procedure goes into effect.

-Adheres to internal instructions in typing correspondence, forms and determinations; types according to the Commonwealth and SSA style and format; follows timeframes established by the unit supervisor or management. -Ensures adequate balance on postage meter machine and transfers funds monthly.

-Monitors and tracks queues on a daily basis.

-Reviews a sample of follow up calls and invoices processed by Clerk Typist 2s for accuracy and completion. The percentage to be reviewed will be determined by management based on workflow needs.

-Distributes work to Clerk Typist 2s and monitors completion on a daily basis.

-Resolves minor problems in workflow so that assigned work can be completed daily.

-Reviews accuracy of data entered into fiscal and other reports by Clerk Typist 2s under the direction of the Clerical Supervisor.

-Completes work assignments as directed by Clerical Supervisor 2. Discusses exceptions with supervisor prior to due date.

-Ensures all assigned invoices are processed and directs non-routine invoices to appropriate person according to bureau invoice payment procedures within 3 business days of receiving. Types entries, payment amounts, vendor information and service coding with minimal number of errors.

-Performs job duties without specific direction, where appropriate, and within established limits of responsibility.

-Recognizes and take the initiative to identify and resolve problems.

-Willingly assumes duties of absent clerical staff members.

-Demonstrates ability to determine what needs to be done according to established priorities and pursues appropriate means of accomplishing tasks. Adapts to changing work requirements to complete assignments.

-Shows respect for the opinions of others, constructively discussing areas of disagreement

-Seeks feedback and is respectful in accepting constructive criticism.

-Cooperates with others, actively participating in and performing assigned functions consistent with training and office goals, objectives, and time frames.

-Willingly assists other employees as needed.

-Completes work-related assignments and duties within established time frames.

-Manages workload to insure completion of work.

-Adheres to all Commonwealth and Federal confidentiality laws and policies.

• Delivery of Packages to customers homes and businesses, using hand held Scanner. DOT certification. Data Entry into scanner consisting of location of package, Address of delivery, address of pickup, scanning of Package. Every package gets detailed information so that customer can track package.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Prepping of lunch for members of capitol and their staff including members of Senate and House of Representitives. Cooking of breakfast short order. Use of Grill, flattop, ovens, soupwells, etc. Cleaning and sanitation following state guidelines. SERV SAFE Certified