John McGovern
Astoria,NY
Summary
Results oriented professional with a proven track record in sales and customer service. Expertise in customer relations, negotiation, closing, and sales support; demonstrated through consistently exceeding sales quotas and customer satisfaction. Adept at CRM services and product knowledge, known for strategic problem-solving, and effective collaboration. Seeking to bring my skills and experience to a dynamic team in any capacity needed.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Head Bartender
Hutch Astoria
01.2026 - Current
- Supervise bar operations, ensuring compliance with health and safety regulations.
- Train and mentor junior bartenders, enhancing team performance and service quality.
- Develop innovative cocktail recipes, increasing customer satisfaction and repeat business.
- Manage inventory control processes, optimizing stock levels and reducing waste.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborate with management on promotional events, driving increased foot traffic and sales.
- Develop a strong rapport with patrons, resulting in repeat business and increased loyalty.
Lead Barista
The Espresso Guys
09.2024 - Current
- Mobile, event based barista at upscale work events, weddings, and VIP gatherings.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
Account Representative
Choice Distribution
10.2024 - 12.2025
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
Account Executive
Knitting Fever Inc.
12.2023 - 09.2024
- Traveling Account Executive for a leader in textile manufacturing and distribution.
- Acquired new accounts via market analysis and client research.
- Maintain relationships with all current and prospective clients while delivering exceptional customer service throughout the East Coast and Alaska.
- Run meetings and presentations in person and via Zoom.
- Met sales quotas by utilizing several strategies and upselling opportunities.
Sales Advisor
Empire Automotive Group
01.2022 - 12.2023
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals.
- Completed 20+ car sales per month on average, using consultative approaches to connect with customers and understand needs.
- Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after sales support.
- Smoothed sales process by accurately handling paperwork and financing.
- Met sales quotas by utilizing upselling opportunities.
Supervisor
MPS Security Co
05.2019 - 03.2022
- Logged security activities and reported on incidents to convey key details to supervisors, medical personnel, or law enforcement.
- Protected VIPs from public and minimized disruptions before, during and after events.
- Devised and practiced contingency plans for diverse emergencies and disturbances.
- Analyzed and evaluated security operations to identify risks or opportunities for improvement through auditing, review and assessment.
Sheep Operations Manager
Vaqueros Livestock
06.2021 - 12.2021
- Farmhand on a 35,000 acre cattle ranch.
- Ran day to day operations on a 10,000 acre island in the Sacramento River Delta.
- Personally responsible for the health and growth of 500 head of cattle and 2,000 head of sheep.
- Responsibilities include building permanent fencing, utilizing rotational grazing practices, doctoring/medical attention for animals when necessary.
Shepherd
Willamette Valley Lamb
12.2020 - 06.2021
- Apprentice and shepherd on an organic sheep ranch.
- Started as an apprentice and quickly became integral part of all major projects and directly responsible for lambing.
- Cared for, doctored, and transported over 2,000 head of sheep.
- Managed lambing of over 1,000 pregnant ewes.
- Bought and sold sheep/lamb via auction.
Intern
NYS Senate
05.2016 - 08.2017
- Formulated positions on current issues in close collaboration with party colleagues.
- Managed successful constituent relations by connecting personally and staying abreast of current events.
- Oversaw political appointments as integral part of Long Island government.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Offered to assist with additional tasks to keep projects on task and meet tight deadlines.
- Helped office personnel with errands, paperwork and data entry.
Supervisor
Park Bake Shop
05.2015 - 06.2017
- Managed shift records, producing timely reports to keep management up to date.
- Trained and mentored team members in company policies and led by example to promote company mission and values.
- Controlled team behavior and daily activities through effective disciplinary and motivational measures.
- Responded to all customer concerns or issues promptly and professionally.
- Opening and closing duties.
Education
Bachelor of Science - Aviation, Aviation Business Administration
SUNY, Farmingdale
Farmingdale, NY05.2030
Skills
- Opening and closing duties
- Sales and market development
- Identification verification
- Sales presentation
- Market development
- Soft selling
- Espresso machine operation
- Basic accounting
- Account planning
- Lead prospecting
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Head Bartender
Hutch Astoria
01.2026 - Current
Account Representative
Choice Distribution
10.2024 - 12.2025
Lead Barista
The Espresso Guys
09.2024 - Current
Account Executive
Knitting Fever Inc.
12.2023 - 09.2024
Sales Advisor
Empire Automotive Group
01.2022 - 12.2023
Sheep Operations Manager
Vaqueros Livestock
06.2021 - 12.2021
Shepherd
Willamette Valley Lamb
12.2020 - 06.2021
Supervisor
MPS Security Co
05.2019 - 03.2022
Intern
NYS Senate
05.2016 - 08.2017
Supervisor
Park Bake Shop
05.2015 - 06.2017
Bachelor of Science - Aviation, Aviation Business Administration
SUNY, Farmingdale