Customer-focused Head Bartender with years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
7
7
years of professional experience
Work History
Head Bartender
Cheddar's Scratch Kitchen
Midwest City, OK
09.2018 - Current
Mentored team members and coached on procedures and productivity strategies.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Poured and prepared mixed drinks for over 50 customers daily.
Crafted special drink and cocktail menu items for seasonal offerings.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Donor Technician
Grifols Biomat USA
Midwest City, OK
09.2020 - 12.2020
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Resolved problems, improved operations and provided exceptional service.
Used coordination and planning skills to achieve results according to schedule.
Assistant Teacher
Southern Belle Christian Academy
Midwest City, OK
05.2018 - 08.2018
Monitored and reported student progress and development, offering mentoring as needed.
Worked with teachers to design lesson plans and coordinate activities for classes.
Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
Assisted in lessons, curriculum and homework planning.
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Maintained effective schedule balance between rest periods, active play and instruction.
Customer Service Rep
Consumer Cellular
Oklahoma City, OK
02.2021 - 05.2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.