Adrianna Morgan
Bartender
Okahoma City,OK
Summary
Customer-focused Head Bartender with years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
7
7
years of professional experience
Work History
Head Bartender
Cheddar's Scratch Kitchen
Midwest City, OK
09.2018 - Current
- Mentored team members and coached on procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Poured and prepared mixed drinks for over 50 customers daily.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Donor Technician
Grifols Biomat USA
Midwest City, OK
09.2020 - 12.2020
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Assistant Teacher
Southern Belle Christian Academy
Midwest City, OK
05.2018 - 08.2018
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Assisted in lessons, curriculum and homework planning.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
Customer Service Rep
Consumer Cellular
Oklahoma City, OK
02.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Elk Valley High School
Longton, KSSkills
Attentive service
Free-pouring
Report preparation
Sales expertise
Complaint resolution
Store opening/closing procedures
Team member training
Guest relations management
Special-needs childcare
Nutrition knowledge
MS Office
Clerical Support
Decision-Making
Flexible and Adaptable
Timeline
Customer Service Rep
Consumer Cellular
02.2021 - 05.2023
Donor Technician
Grifols Biomat USA
09.2020 - 12.2020
Head Bartender
Cheddar's Scratch Kitchen
09.2018 - Current
Assistant Teacher
Southern Belle Christian Academy
05.2018 - 08.2018
High School Diploma -
Elk Valley High School