John Mendes
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Grand Hyatt San Diego
05.2022 - 11.2023
- Improved customer satisfaction rates with consistent quality checks and timely resolution of customer concerns.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Grand Club Concierge
Manchester Grand Hyatt
08.2015 - 05.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored daily inventory to keep stock levels updated.
Manager
Natis Ocean Beach Restaurant
11.2014 - 08.2015
- Developed and maintained relationships with customers and suppliers.
- Recorded inventory sales into organization's weekly income report.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies. Managed tip pool for employees.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Education
Criminal Justice
Grossmont College
El Cajon, CA06.2025
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Creative Problem Solving
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Relationship Building
- Front of House Management
- Proficient in Microsoft Office: Word, Excel, Powerpoint
Timeline
Supervisor
Grand Hyatt San Diego
05.2022 - 11.2023
Grand Club Concierge
Manchester Grand Hyatt
08.2015 - 05.2022
Manager
Natis Ocean Beach Restaurant
11.2014 - 08.2015
Criminal Justice
Grossmont College
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