Deonna Stevens
Brooklyn,NY
Summary
Results-focused Supervisor with 7 years of sales experience offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales goals, maintaining accountability and acknowledging excellent performance. Determined to drive business results by supporting staff in achieving set targets and maintaining great customer communication .
Overview
7
7
years of professional experience
Work History
Supervisor
TJ Maxx
New York, NY
05.2018 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Set overall vision and provided team leadership.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Sales Associate
Old Navy
Brooklyn, NY
07.2015 - 04.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate Of Arts And Sciences - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY05.2023
High School Diploma -
Brooklyn Academy High School
Brooklyn, NY01.2016
Skills
- Team Building
- Staff Management
- Exceptional customer service
- Upselling
- Sales training
- Professional demeanor
- Customer Service and Assistance
- Performing Needs Assessments
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Timeline
Supervisor
TJ Maxx
05.2018 - 07.2022
Sales Associate
Old Navy
07.2015 - 04.2018
Associate Of Arts And Sciences - Criminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Brooklyn Academy High School