John-Michael Coles
Sr. Program Manager
Seattle,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Program Manager
COMPASS
12.2021 - Current
- Led company wide migration from Helpscout to Zendesk providing $1.7MM in annual savings. Led negotiations, business requirements gathering, build and GTM.
- Owned SOX compliance and regulatory audits including creation of an expiring license workflow which saved Compass $1.5MM in labor costs annually.
- Successfully launched and lead GTM efforts for 65 different Product features in 2023.
- Led the creation of our yearly roadmap which spanned 7 different organizations.
- Created and led GTM for Compass AI which cuts annualized Product Support costs by $4.3 MM.
Sr. Program Manager
AMAZON.COM
01.2016 - 12.2021
- Achieved 97% reduction in operational time spent scheduling and recording installation of Key for business device through automation within Salesforce.
- Owned and led team of 5 tasked with building brand new CRM within Salesforce. 9 month build with budget of $1.2 MM spanning multiple work streams.
- Successfully launched Key for Business in multiple countries through deep dives performed to understand country specific requirements such as tax laws that apply to local entities. Countries include Germany, Japan, England and Austria.
- Standardized GTM process for FLAT work stream cutting GTM efforts from 12 to 9 months.
- $550,000 cut in annual operational expenses achieved by developing replacement one-way recyclable tote.
- Brought Daily Dish program into profitable state within 2 years.
- 78% reduction in cost per delivery (CPD) realized by developing routing assignment automation.
Education
Bachelor's degree -
Southern Illinois University, Edwardsville
Edwardsville, IL 09.2007 - 12.2012
Skills
Timeline
Sr. Program Manager
COMPASS
12.2021 - Current
Sr. Program Manager
AMAZON.COM
01.2016 - 12.2021
Bachelor's degree -
Southern Illinois University, Edwardsville
09.2007 - 12.2012